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Digicel Working to Restore Service After Tropical Storm Ernesto Disrupts Networks

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Tropical Storm Ernesto has left a trail of disruptions across the British Virgin Islands, with Digicel’s mobile and fibre networks among those impacted. The telecommunications provider has reported service interruptions in several areas due to power outages and significant damage to a major fibre cable.

In a statement released earlier today, Digicel confirmed that efforts are underway to restore full service as quickly as possible. However, the extent of the damage, particularly in East End and Virgin Gorda, means that some customers may experience prolonged outages.

“Our teams are working around the clock to get everything back online,” said a Digicel spokesperson. “We understand how crucial these services are to our customers, and we appreciate your patience as we address these issues.”

Affected areas for fibre (Digicel+) services on Tortola include Josiah’s Bay, East End, Lamberts/Balsam Ghut, Hodges Creek, Paraquita Bay, East End, Greenland, Parham Town, and Beef Island. On Virgin Gorda, repair work is currently focused on fixing the fibre network in VG.

For mobile services, customers in Frenchman’s Cay, Parham Town, Long Trench, Luck Hill, parts of Cane Garden and Brewers Bay, Sage Mountain, Towers, Fort Recovery, and Greenland on Tortola, as well as Coal Mine and Nail Bay on Virgin Gorda, are experiencing disruptions.

Digicel has urged customers experiencing issues to report faults by dialing #100. The company has assured the public that repair crews are on standby and will be dispatched to assist as soon as possible.

As the BVI continues to recover from the impact of Tropical Storm Ernesto, Digicel remains committed to restoring full connectivity for all its customers. The company has expressed its gratitude for the community’s understanding and support during this challenging time.

Contact Information: Digicel Customer Service
Phone: #100

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First Cohort of BVI Care Certificate Graduates as Territory Moves to Standardise Health and Social Care Training

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Nineteen care professionals from across the British Virgin Islands have completed the Territory’s inaugural Care Certificate programme, marking a significant step towards standardised, quality care in both public and private health and social service sectors.

Nineteen participants—14 women and five men—completed the 16-week programme, which included face-to-face and online training sessions, independent study, practical demonstrations, and formal assessments. The Care Certificate was developed by Skills for Care, Health Education England, and Skills for Health, and has been adapted for the British Virgin Islands through the UK Health Security Agency’s Overseas Territories Public Health Strengthening Programme.

The graduates represented a wide range of care settings, including the BVI Health Services Authority (8), the Adina Donovan Home for the Elderly (4), the Rainbow Children’s Home (2), the Virgin Gorda Home for the Elderly (2), and the Social Development Department’s Home Care Programme (3).

Minister for Health and Social Development, Honourable Vincent Wheatley, delivered congratulatory remarks at a brief graduation ceremony hosted by the Ministry. “This achievement is not just personal—it has direct impact on the health service delivery across the Territory,” he told the graduates.

Chief Nursing Officer and Programme Coordinator, Ms Jascinth Hannibal, emphasised the importance of the achievement. “Today, we do not simply celebrate achievement. We celebrate the birth of a new era in caregiving. You, our graduates, are pioneers in a programme created to instil excellence and affirm the dignity of service,” she said.

Ms Hannibal noted that the graduates bring with them a broad spectrum of professional experience, ranging from less than five years to over three decades. “The exchange of experiences within this group was nothing short of inspiring. I’ve learnt as much from you as you have from the programme,” she said.

She also underscored the responsibilities that come with certification. “Graduation does not mean you drop the ball. It means you are now held to a higher standard. You may even be called upon to guide and mentor others, or to serve as future assessors,” Ms Hannibal added.

Each participant will receive a Care Certified Badge and a certificate authenticated by the Ministry of Health and Social Development. The Care Certificate sets out defined standards for knowledge, skills, and behaviours expected of care professionals in their daily work and is expected to become the baseline requirement for all non-regulated personnel entering the health and social care workforce in the Virgin Islands.

The Ministry reiterated its commitment to building a skilled and compassionate care workforce and enhancing public health standards throughout the Territory.

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Ambulance on Virgin Gorda Fully Operational, Health Minister Confirms

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In response to growing public concern over the status of emergency medical services on Virgin Gorda, the Minister for Health and Social Development and Ninth District Representative, Honourable Vincent O. Wheatley, issued a formal statement Friday confirming that the island’s ambulance is “fully operational” and currently in service.

“There was a brief period when the ambulance underwent routine servicing,” Minister Wheatley said. “During that time, contingency measures were implemented to ensure uninterrupted emergency response capabilities.”

BVI Ninth District Representative Vincent O. Wheatley

Hon. Vincent Wheatley

Though he did not detail what those measures entailed, Minister Wheatley emphasized that emergency medical readiness was never compromised. He also extended thanks to the residents of Virgin Gorda for their patience during the temporary maintenance period.

The Minister’s statement follows a wave of concern across social media and in local circles about the island’s preparedness to handle medical emergencies, particularly in light of its geographic separation from the territory’s main hospital on Tortola.

“The safety and well-being of all residents remain our highest priority,” Wheatley stated. “We are committed to ensuring that Virgin Gorda, and all our Sister Islands, continue to receive the emergency medical services they rightfully deserve.”

Residents with questions regarding medical services have been encouraged to contact the Nurse Iris O’Neal Medical Centre on Virgin Gorda or the BVI Health Services Authority directly.

This update comes as the territory continues to assess and strengthen healthcare services across its Sister Islands, many of which rely on limited resources and face logistical challenges due to inter-island travel and infrastructure constraints.

Minister Wheatley concluded his statement by reaffirming the government’s commitment to transparency and prompt communication when it comes to critical public services.

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Liburd and Croal Break BVI National Records at NCAA Championships

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Liburd erases Ashley Kelly’s 400m record; Croal ranks 6th globally in 200m

Athletes from the British Virgin Islands made history at the NCAA Division I Outdoor Track & Field Championships First-Round held in Jacksonville, Florida this week, setting new national records in the 400m and 200m events.

On 29 May, Kaelyaah Liburd ran 51.43 seconds in the women’s 400 metres, establishing a new BVI national record and qualifying for the second round of competition scheduled for 31 May. The performance breaks the previous mark of 51.63 seconds, set by Ashley Kelly, OLY, on 8 July 2017 at the Tru Fit Miami Invitational.

One day later, on 30 May, Jaleel Croal delivered a standout performance in the men’s 200 metres, clocking 19.95 seconds at the NCAA East Prelims. The result set a new BVI national record and currently ranks Croal sixth in the world for the 2025 outdoor season in the event.

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