Local News
Department of Immigration Earns ‘Most Improved’ Title
The Department of Immigration has been awarded the prestigious title of ‘Most Improved Department’ by the RATEUS platform, as highlighted in the latest edition of the Public Service Customer Service Newsletter.
The RATEUS platform, a comprehensive tool for evaluating government service delivery, has recognized the Department of Immigration for its significant strides in efficiency, transparency, and customer satisfaction.
Acting Chief Immigration Officer Mrs. Nadia Demming-Hodge expressed her pride in the department’s progress, stating, “This recognition is a testament to the hard work and commitment of the Department of Immigration’s staff in serving our community with excellence. It is encouraging for staff members to know that their efforts to streamline processes, improve customer service, and uphold the highest standards of professionalism have not gone unnoticed. As we continue to enhance our services, we expect to see even higher levels of satisfaction among the community.”
Several key initiatives have contributed to the Department of Immigration’s commendable progress:
- Enhanced Service Delivery: The department has implemented innovative strategies to streamline immigration processes, reduce wait times, and improve overall service for residents and visitors.
- Transparency and Accountability: New measures have been introduced to ensure that immigration operations are conducted with integrity and fairness, enhancing transparency and accountability.
- Customer Satisfaction: A strong focus on improving the customer experience through better communication, responsiveness, and accessibility has led to increased client satisfaction.
- Training and Development: Significant investment in staff training and development has equipped employees with the skills and knowledge needed to excel in their roles and deliver exceptional service.
Director of Customer Service Kedimone Rubaine lauded the department’s efforts, saying, “The Department of Immigration’s commitment to improving their delivery of customer service is not only admirable but reflects the Government’s strategic customer service plan. I encourage the public to continue to rate their service at the Department to keep these hard-working officers accountable while celebrating their improvement.”
Public Service Transformation Manager Kishann Cupid Braithwaite also praised the department, stating, “The improvement shown by this department is transformation in action. Enhancing the Public Service through customer service is a key priority, and the commitment shown by the officers of the Department of Immigration is a great example of how the Public Service will continually transform for the better.”
The Department of Immigration remains dedicated to providing exceptional customer service to residents and visitors of the Virgin Islands, playing a vital role in the government’s mission to facilitate lawful immigration and ensure border security.
The Royal Virgin Islands Police Force has confirmed that Tarik Aaron was arrested shortly before midnight on Friday, April 17, on extradition orders issued by authorities in the United States Virgin Islands, and has since appeared before the Magistrate’s Court.
According to police, the arrest was carried out in connection with a request from USVI authorities, though further details have not been disclosed.
Aaron appeared before the Magistrate’s Court today and was denied bail.
Further updates are expected as more information becomes available.
The Civil Registry and Passport Office has announced an increase in fees for United Kingdom passports, effective April 8, 2026.
According to the office, the revised fees apply to new, renewal and replacement passport applications, as well as other related services.
Under the new structure, the cost for a new, renewal or replacement adult passport has been set at £116.50, while the fee for a child passport is £75.50. Adult frequent traveller passports will cost £130.50, and child frequent traveller passports £89.50.
The fee for changes to an existing passport will also be £116.50. In addition, a delivery fee of £14.32 will apply.
The Civil Registry and Passport Office advised that the updated fees are now in effect and apply to all relevant applications submitted on or after April 8.
A bill proposing wide-ranging changes to the Virgin Islands’ electoral system was introduced in the House of Assembly today, Tuesday, April 22, by Premier and Minister of Finance, Honourable Dr. Natalio D. Wheatley.
The proposed Elections (Amendment) Act, 2026, is based on consultations with stakeholders and recommendations from observer missions, as well as input from the Deputy Governor’s Office and the Office of the Supervisor of Elections.
“This is the Elections Amendment Act 2026, following extensive deliberations with a number of entities, including a committee of the House who looked at recommendations of various observer missions that came to The Virgin Islands,” Hon. Wheatley said during the continuation of the Second Sitting of the Third Session of the Fifth House of Assembly.
He said the bill also builds on work undertaken by the previous House of Assembly. “Also, the last House of Assembly looked at a number of recommendations that were forwarded through the Deputy Governor’s Office and the Office of the Supervisor of Elections,” he said.
Hon. Wheatley said the proposed amendments were developed through discussions on changes to the Elections Act. “We had very extensive discussions about amendments to the Elections Act, and of course, those recommendations were used to make this Amendment Act. This received its first reading some time ago, and now we are here to debate this Elections Act, so that it can therefore become law,” he said.
The bill introduces several reforms to the electoral framework, including expanded access to voting through mobile and curbside options for individuals with physical limitations and the formal use of assistive technologies for voters with disabilities.
It also provides for the establishment of a Department of Elections and an Elections Advisory Committee to oversee voter registration and election administration.
Additional provisions include a formal Code of Conduct for political parties and candidates, along with new rules governing campaign donations and political financing.
The legislation also proposes restrictions on the announcement of major public grants or projects shortly before an election, aimed at addressing potential incumbency advantages.
The bill has already received its first reading and is expected to be referred to a committee when the House of Assembly resumes on April 30, 2026, at 10 a.m., where it will undergo further review as part of the legislative process.
Tarik Aaron Arrested on USVI Extradition Warrant
Civil Registry Announces Increase in U.K. Passport Fees Effective April 8
Hon. Wheatley Introduces Elections Amendment Bill in House of Assembly
-
Crime/Police6 days agoTwo Men Arrested in Free Bottom After Police Recover Modified Firearm, Drugs and Ammunition
-
Crime/Police17 hours agoTarik Aaron Arrested on USVI Extradition Warrant
-
Elections 202318 hours agoHon. Wheatley Introduces Elections Amendment Bill in House of Assembly
-
Entertainment2 weeks agoMystiq Flax Charles Wins Best Look of the Night at Style Week Event
-
Local News18 hours agoCivil Registry Announces Increase in U.K. Passport Fees Effective April 8
-
Elections 20235 days agoWalters Elected NDP Vice President as Party Finalizes Leadership Team
-
Crime/Police1 week agoSix New Police Vehicles Added to RVIPF Fleet to Strengthen Operations
-
Entertainment2 weeks agoThree Contestants Confirmed for Miss Elegantly Plus Caribbean Queen Pageant in Tortola