Education
Eighty Virgin Islands Public Officers Complete Customer Service Training
Eighty public officers from various government offices in the Virgin Islands have completed a comprehensive Customer Service Training Course, organised by the Virgin Islands Public Service Learning Institute (VIPSLI). The course aimed to enhance the skills of public officers working in front-facing roles, covering topics such as building customer relationships, establishing service standards, and managing difficult customer interactions.
Ms. Kedimone Rubaine, Director of Customer Service and course facilitator stressed the importance of education in the drive to improve public service standards. “As we continue to focus on enhancing customer service across the Public Service, we recognize the value of providing our officers with the right tools. This preparation ensures they are well-equipped to exemplify customer service excellence,” Rubaine said.
Customer service is a key priority in the Public Service Transformation Programme, which has seen the Office of the Deputy Governor develop strategic plans to improve communication, technology, and the implementation of new customer service tools.
Throughout the training, participants engaged in skill-building exercises designed to refine their interactive capabilities and gain practical insights on maintaining excellence when dealing with the public.
Under the guidance of the newly appointed Director, Dr. Connie E. George, the Virgin Islands Public Service Learning Institute is working towards establishing a regionally certified customer service training program. The ongoing efforts, in collaboration with the Director of Customer Service, aim to foster a culture of excellence across the Virgin Islands Public Service.

Education
TVET Week 2026 Highlights Skills Training as Key to BVI’s Future
The Ministry of Education, Youth Affairs and Sports is observing Technical and Vocational Education and Training (TVET) Week 2026 under the theme, “TVET: The Future of the VI — Together We Learn! Together We Earn!,” with Education Minister Sharie B. de Castro describing skills-based education as central to the British Virgin Islands’ economic development and workforce readiness.
The weeklong observance is intended to highlight the role of technical and vocational education in preparing students with practical skills and industry-recognized certifications in fields such as sustainable energy, cosmetology, marine technology and culinary arts.
In a statement marking the occasion, Honourable Sharie B. de Castro, Minister for Education, Youth Affairs and Sports, said TVET should be viewed as a primary pathway to success rather than an alternative to traditional academic programs.
“Technical and Vocational Education and Training is not a Plan B,” de Castro said. “It is our Plan A for a resilient, self-sufficient Virgin Islands.”
She said the territory is strengthening partnerships between schools and employers to better align classroom instruction with labor market needs.
“When we say ‘Together We Learn,’ we are talking about a new era of partnership,” de Castro said. “We are bridging the gap between the classroom and the job site.”
The minister said investment in TVET is also intended to expand economic opportunities by equipping students to enter the workforce or start their own businesses.
“By investing in TVET, we are creating a workforce that doesn’t just look for jobs, but creates them,” she said.
De Castro encouraged students to take advantage of the opportunities offered through technical and vocational programs.
“You are the architects of our future,” she said. “Your hands and your minds will build the infrastructure and industries of tomorrow.”
TVET Week 2026 includes activities aimed at promoting technical and vocational education as a key component of the territory’s long-term development strategy
Education
New HLSCC Dorm Project Aims to Improve Access for Outer Island Students
The Government of the Virgin Islands has signed agreements to begin the design phase for student dormitories at H. Lavity Stoutt Community College, a project aimed at expanding access to higher education for students across the territory.
The Memorandum of Understanding and Deed of Contribution, signed on Tuesday, April 14, between the Ministry of Education, Youth Affairs and Sports, H. Lavity Stoutt Community College and the Recovery and Development Agency, mark the start of work toward developing on-campus housing at the Paraquita Bay campus.
Officials said the dormitories are expected to address longstanding challenges faced by students from Anegada, Jost Van Dyke and Virgin Gorda, who often encounter higher costs and logistical difficulties due to travel and accommodation limitations.
“For many years, students from Anegada, Jost Van Dyke, and Virgin Gorda have faced additional hurdles simply because of geography,” Premier Hon. Dr. Natalio D. Wheatley said. “With the construction of these dormitories, we will remove one of the most persistent barriers to higher education for our own people.”
The project is intended to make it easier for students throughout the Virgin Islands to pursue tertiary and post-secondary education locally, reducing the need to relocate or manage extended commutes.
Officials said the development has long been part of the college’s master plan and represents a step toward strengthening the territory’s education system.
The dormitories are also expected to accommodate students from outside the territory, supporting broader efforts to expand educational opportunities and diversify the economy.
The Recovery and Development Agency is overseeing the project, with the design phase to be followed by construction.
Education
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