Local News
Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery

The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.
Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.
“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”
The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.
“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”
The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.
To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.
The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.


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Rising Costs Will Intensify, Skelton Cline Warns as He Suggests Emergency Measures

Entertainment
64 Nominees Announced for 2026 Virgin Islands Icon Awards
The Virgin Islands Icon Awards has announced 64 nominees across 13 categories for its 2026 ceremony, recognizing individuals and organizations for contributions in fields including sports, entrepreneurship, media, music, agriculture and public service, founder and executive producer Kareem Nelson Hull said.
The Virgin Islands Icon Awards was established to recognize individuals and organizations that have made significant contributions to the social, cultural and economic development of the Territory.

Health
BVI Monitors Cruise Ship Hantavirus Outbreak; Health Minister Says Local Risk Remains Low
The Ministry of Health and Social Development is monitoring an outbreak of hantavirus linked to the cruise ship MV Hondius that has resulted in several confirmed cases and three deaths, but Honourable Vincent O. Wheatley, Minister for Health and Social Development, and Dr. Ronald Georges, Chief Medical Officer, said Monday that the risk to the Virgin Islands remains low.
The ministry said the reported cases involve passengers and crew aboard the Dutch expedition vessel, which was operating outside the Caribbean region. Health officials said there is no evidence of any cases in the Virgin Islands or elsewhere in the Caribbean.
Honourable Wheatley said the ministry is working with regional and international partners, including the Caribbean Public Health Agency (CARPHA), to monitor the situation and strengthen surveillance systems.
“At this time, the risk to the Caribbean, including the Virgin Islands, is considered low,” Dr. Georges said. “We are utilizing enhanced surveillance systems and maintaining routine port health inspections and preparedness protocols to ensure the continued protection of public health.”
Hantavirus is a rare but potentially serious disease that is primarily transmitted through contact with infected rodents or their droppings, urine or saliva. Human-to-human transmission is extremely uncommon.
The ministry said the rodent species typically associated with the virus are not commonly found in Caribbean environments, further reducing the likelihood of local transmission.
Residents are advised to avoid contact with rodents and areas where they may be present, safely clean and disinfect areas contaminated by rodent waste, maintain proper sanitation and waste disposal, and seek medical attention if they experience symptoms such as fever or respiratory distress.
Early symptoms of hantavirus can resemble the flu but may progress to more serious respiratory complications if not treated promptly.
“We will continue to work closely with regional and international partners to ensure that any potential risks are identified early and managed effectively,” Dr. Georges said. “Protecting the health and safety of our residents remains our top priority.”
The Ministry of Health and Social Development said it will continue to monitor the situation and provide updates as necessary.
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