Local News
Department of Immigration Earns ‘Most Improved’ Title
The Department of Immigration has been awarded the prestigious title of ‘Most Improved Department’ by the RATEUS platform, as highlighted in the latest edition of the Public Service Customer Service Newsletter.
The RATEUS platform, a comprehensive tool for evaluating government service delivery, has recognized the Department of Immigration for its significant strides in efficiency, transparency, and customer satisfaction.
Acting Chief Immigration Officer Mrs. Nadia Demming-Hodge expressed her pride in the department’s progress, stating, “This recognition is a testament to the hard work and commitment of the Department of Immigration’s staff in serving our community with excellence. It is encouraging for staff members to know that their efforts to streamline processes, improve customer service, and uphold the highest standards of professionalism have not gone unnoticed. As we continue to enhance our services, we expect to see even higher levels of satisfaction among the community.”
Several key initiatives have contributed to the Department of Immigration’s commendable progress:
- Enhanced Service Delivery: The department has implemented innovative strategies to streamline immigration processes, reduce wait times, and improve overall service for residents and visitors.
- Transparency and Accountability: New measures have been introduced to ensure that immigration operations are conducted with integrity and fairness, enhancing transparency and accountability.
- Customer Satisfaction: A strong focus on improving the customer experience through better communication, responsiveness, and accessibility has led to increased client satisfaction.
- Training and Development: Significant investment in staff training and development has equipped employees with the skills and knowledge needed to excel in their roles and deliver exceptional service.
Director of Customer Service Kedimone Rubaine lauded the department’s efforts, saying, “The Department of Immigration’s commitment to improving their delivery of customer service is not only admirable but reflects the Government’s strategic customer service plan. I encourage the public to continue to rate their service at the Department to keep these hard-working officers accountable while celebrating their improvement.”
Public Service Transformation Manager Kishann Cupid Braithwaite also praised the department, stating, “The improvement shown by this department is transformation in action. Enhancing the Public Service through customer service is a key priority, and the commitment shown by the officers of the Department of Immigration is a great example of how the Public Service will continually transform for the better.”
The Department of Immigration remains dedicated to providing exceptional customer service to residents and visitors of the Virgin Islands, playing a vital role in the government’s mission to facilitate lawful immigration and ensure border security.
Local News
Governor’s Office Delivers Trauma Risk Management Training to Frontline Officers in Virgin Islands
The Governor’s Office, with support from the Foreign, Commonwealth & Development Office, this week delivered Trauma Risk Management (TRiM) training to frontline officers in the Virgin Islands, including members of the Royal Virgin Islands Police Force, prison officers and volunteers from Virgin Islands Search and Rescue (VISAR).
The program is designed to help first responders recognize and manage the psychological effects of traumatic incidents encountered in the course of their duties. Participants received instruction on identifying early signs of stress-related responses and providing peer support following critical events.
According to the Governor’s Office, the training forms part of ongoing efforts to strengthen welfare and resilience within frontline services across the territory.
“By strengthening welfare and resilience within our front line services, we are ensuring that the people who protect us are supported themselves,” the Governor’s Office said in a statement.
Officials thanked participants for their involvement and acknowledged the trainer for leading the sessions.
Trauma Risk Management, commonly known as TRiM, is a peer-support process used in emergency services and military settings to assess and address the mental health impact of traumatic exposure.
Maya Marcellin, Teen Universe British Virgin Islands, departed the territory on Feb. 22 for Nicaragua, where she will compete in the Teen Universe International Pageant.
Marcellin left the British Virgin Islands on Sunday accompanied by family members and supporters as she begins representing the territory in the international competition. The pageant will bring together contestants from several countries to compete in preliminary events leading up to the final show.
Supporters gathered prior to her departure to offer encouragement as she travels to Nicaragua to represent the British Virgin Islands on the international stage.
Governor’s Office Delivers Trauma Risk Management Training to Frontline Officers in Virgin Islands
Maya Marcellin Departs for Teen Universe International Pageant in Nicaragua
Andrea Wilson brings Caribbean colour to the NYFW debut
