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Department of Immigration Earns ‘Most Improved’ Title

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The Department of Immigration has been awarded the prestigious title of ‘Most Improved Department’ by the RATEUS platform, as highlighted in the latest edition of the Public Service Customer Service Newsletter.

The RATEUS platform, a comprehensive tool for evaluating government service delivery, has recognized the Department of Immigration for its significant strides in efficiency, transparency, and customer satisfaction.

Acting Chief Immigration Officer Mrs. Nadia Demming-Hodge expressed her pride in the department’s progress, stating, “This recognition is a testament to the hard work and commitment of the Department of Immigration’s staff in serving our community with excellence. It is encouraging for staff members to know that their efforts to streamline processes, improve customer service, and uphold the highest standards of professionalism have not gone unnoticed. As we continue to enhance our services, we expect to see even higher levels of satisfaction among the community.”

Several key initiatives have contributed to the Department of Immigration’s commendable progress:

  • Enhanced Service Delivery: The department has implemented innovative strategies to streamline immigration processes, reduce wait times, and improve overall service for residents and visitors.
  • Transparency and Accountability: New measures have been introduced to ensure that immigration operations are conducted with integrity and fairness, enhancing transparency and accountability.
  • Customer Satisfaction: A strong focus on improving the customer experience through better communication, responsiveness, and accessibility has led to increased client satisfaction.
  • Training and Development: Significant investment in staff training and development has equipped employees with the skills and knowledge needed to excel in their roles and deliver exceptional service.

Director of Customer Service Kedimone Rubaine lauded the department’s efforts, saying, “The Department of Immigration’s commitment to improving their delivery of customer service is not only admirable but reflects the Government’s strategic customer service plan. I encourage the public to continue to rate their service at the Department to keep these hard-working officers accountable while celebrating their improvement.”

Public Service Transformation Manager Kishann Cupid Braithwaite also praised the department, stating, “The improvement shown by this department is transformation in action. Enhancing the Public Service through customer service is a key priority, and the commitment shown by the officers of the Department of Immigration is a great example of how the Public Service will continually transform for the better.”

The Department of Immigration remains dedicated to providing exceptional customer service to residents and visitors of the Virgin Islands, playing a vital role in the government’s mission to facilitate lawful immigration and ensure border security.

Local News

Team BVI Joins the Festivities at Carifta Games Opening Ceremony

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With flags raised high and spirits even higher, the 52nd CARIFTA Games officially opened this afternoon at the Hasely Crawford Stadium in Port of Spain. The British Virgin Islands (BVI) delegation joined over 20 participating nations in a vibrant and colorful opening ceremony that signaled the start of three days of premier youth athletics in the Caribbean.

Team BVI, who departed the Territory on Thursday, April 17, arrived eager and ready to compete for podium finishes, national records, and personal bests. Accompanying the team are Minister of Education, Youth Affairs and Sports, Hon. Sharie de Castro, along with coaches, officials, BVIAA executives, and proud parents.

The BVI Delegation includes:

Athletes: Antuan Maduro, Andre Allen, Sam’Asia Leonard, Macayla Logan, McKenzie Crabbe, Jameila Chambers, Shyra Stoutt, Ty’Rique “TyTy” Charles, J’Den Jackson, Othniel Gillings, A’Sia McMaster, Kijana Callwood, Makeda Christopher, Romeena Davis, Jahrime Allen, Latriel Williams, Jah’Kyla Morton, Deneil Clarke, Tiondre “Dre” Frett, Jabari Pemberton, Mario Carter, Jaheem Lennard-Joseph, Lashawn Gibbs, Shannia Johnson

Officials and Support Staff: Minister Sharie de Castro, Coach Winston Potter, Shaumal Donovan, BVIAA President Steve Augustine, BVIAA General Secretary Stephanie Russ Penn

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The 2025 Games, running from April 19–21, mark the return of the competition to Trinidad and Tobago for the first time since 2005. Expectations are high as the region’s top junior athletes gather to compete in track and field events, with powerhouses like Jamaica, The Bahamas, and Barbados already making strong impressions in preliminary sessions.

This year’s campaign builds on Team BVI’s impressive showing in 2024 at the CARIFTA Games in Grenada. M’kenzii Crabbe made headlines with a 12.40-second finish in the Girls U17 100m heats, while Tiondre “Dre” Frett captured bronze in the Boys U20 200m with a time of 22.18 seconds—highlighting the BVI’s growing strength on the regional athletic stage.

Team BVI is ready to make their mark on Caribbean athletics once again.

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Local News

Woman Seriously Injured in Motorcycle Crash at Fish Bay

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A woman is in critical condition following a serious motorcycle accident that occurred on Thursday afternoon, April 17, in Fish Bay.

According to reports, the incident occurred shortly after 4:00 p.m. The woman, who was a pillion passenger on the motorcycle, was reportedly going in and out of consciousness at the scene. The male rider did not appear to be injured.

The injured woman was transported to the Dr. D. Orlando Smith Hospital. Her condition has been listed as serious.

Motorists are urged to exercise caution when traveling along the winding stretch of road in Fish Bay, particularly during wet or slick conditions.

 

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Crime/Police

BVI Begins Vetting of Police Officers, Reopen Search for Commissioner

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The Governor of the Virgin Islands, Mr. Daniel Pruce, has announced the start of two major developments in the territory’s law enforcement framework: the formal initiation of a vetting process for all officers in the Royal Virgin Islands Police Force (RVIPF) and the reopening of the recruitment campaign for a new Commissioner of Police.

In a statement released today, April 17, Governor Pruce confirmed that legal amendments have been made to the relevant regulations and the agreement with the UK Home Office has been signed, enabling the start of police officer vetting across the force.

The process follows a recommendation made in 2022 by the Commission of Inquiry, which called for all RVIPF officers to undergo background vetting. According to the Governor, while the Police Service Commission (PoSC) has not yet reached the point of engaging with the Home Office vetting team, preparations are ongoing and collaboration with the PoSC will continue.

The vetting process will now move forward under the updated regulations, with a stated goal of vetting all serving officers by the autumn. Once completed, this will mark the first time the RVIPF is fully vetted.

The Governor clarified that police vetting is standard in the UK and other jurisdictions, intended to support professional conduct and enhance interagency cooperation. The initiative is also part of fulfilling a key recommendation from the Commission of Inquiry.

Governor Pruce also confirmed that the recruitment process for the next Commissioner of Police has resumed. The previous campaign was suspended in late 2024, pending the release of the second volume of the HMICFRS Law Enforcement Review. That document provided updated guidance on the qualifications and leadership capabilities required for the post.

A new person specification has been developed, and applications are now being accepted. According to the Governor, the role will require extensive policing experience and the capacity to lead the RVIPF through a period of change and development.

The recruitment process is being led by the Police Service Commission in coordination with the Deputy Governor and the central human resources team. The target is to have a new Commissioner appointed and in post by the autumn.

Governor Pruce noted the importance of cooperation among law enforcement agencies, government partners, and the community. He also acknowledged the continued work of current RVIPF officers during the ongoing reform processes.

Both initiatives—police vetting and the Commissioner recruitment—are intended to strengthen the operational framework of the RVIPF in accordance with local regulations and external review recommendations.

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