Local News
Temporary Closure of Flow Stores in the BVI Due to Tropical Storm Ernesto
Telecommunications provider Flow has announced the temporary closure of its retail stores across the British Virgin Islands (BVI) in preparation for the arrival of Tropical Storm Ernesto.
The stores will close at 11 a.m. on Tuesday, 13 August, with a provisional reopening scheduled for Thursday, 15 August, depending on the impact of the storm.
Flow is advising customers to make use of various digital channels for essential services during the closure. These include:
- The Regional Customer Care Centre: 1800-804-2994
- Flow’s official website: discoverflow.co
- The FLOW Top Up App
- The My Flow App
- External kiosks at Flow’s Flagship store in Road Town and the Virgin Gorda Store, which will remain operational.
To assist customers during the storm, Flow is offering a special promotion for prepaid users. By activating a 7-day or 30-day Always On Combo plan, customers will receive bonus minutes and texts, along with 100 local minutes and 3X data, valid for two days. Furthermore, Flow has assured its broadband and postpaid customers that they will not face disconnections during this period. Payments can still be made through external kiosks, FastPay, My FLOW App, CIBC, and Republic Bank.
Flow initiated its emergency procedures on Sunday, 11 August, taking steps to safeguard its employees and infrastructure. The company remains committed to keeping customers connected throughout the storm where possible.
Further updates on operations will be provided by Thursday, 15 August, after the storm has passed. Once conditions are deemed safe, Flow will inform the public when normal business operations will resume.
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Tola Radio Battles Legal Dispute Over Shutdown, Calls for Public Support
Tola Radio VI 100.5 FM, known as “the people’s radio,” has been off the air for 14 days amidst a legal standoff with Caribbean Cellular Telephone Limited (CCT). Managing Director Floyd P. Burnett, also known as “Heritage,” is urging public support as the station navigates what he describes as a targeted attack on freedom of speech and locally-owned businesses.
Mr. Burnett alleges that despite meeting all payment requirements and deadlines, CCT refused to accept Tola Radio’s payment and later disabled the station’s broadcasting equipment. “They physically touched our equipment and locked them off, despite written legal letters asking and instructing it not to be done,” he stated.
The dispute follows CCT’s October announcement terminating its service agreement with the radio station. CCT clarified that Tola Radio could retain its services if it became a paying customer, but according to Burnett, his payment was rejected without justification.
The controversy escalated when Burnett claimed an attempt was made to have him arrested and charged with attempted murder. “The public was to wake up and hear the radio off along with hearing I was arrested and charged, but God is greater than man!” he said.
Efforts to secure an extension for relocating Tola Radio’s equipment were also denied, Burnett said. Additionally, an urgent injunction filed in the High Court was postponed by a visiting judge until November 22 without hearing any arguments.
The ongoing shutdown has left eight employees without income, caused significant financial losses, and breached client agreements. Burnett criticized government officials for their lack of action, accusing them of failing to address the issue despite the government being a major client of CCT.
“Like most problems facing the BVI, they can’t [find] no way to help us! Even though the government is the tower people’s biggest client,” Burnett remarked.
Burnett is calling on the public to boycott CCT in protest. “Plug out the phone, plug out the chip, don’t pay your bill! We need to make a statement to corporate BVI today!” he urged.
He framed the situation as a broader fight for “freedom of speech, freedom of the press, and freedom of information,” asserting that the attack on Tola Radio sets a dangerous precedent for other local businesses.
Despite the challenges, Burnett assured Tola Radio’s listeners and partners that the station will resume broadcasting soon. “We will be back on air shortly, hopefully before the day is out,” he promised.
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