Temporary Closure of Flow Stores in the BVI Due to Tropical Storm Ernesto

Telecommunications provider Flow has announced the temporary closure of its retail stores across the British Virgin Islands (BVI) in preparation for the arrival of Tropical Storm Ernesto.

The stores will close at 11 a.m. on Tuesday, 13 August, with a provisional reopening scheduled for Thursday, 15 August, depending on the impact of the storm.

Flow is advising customers to make use of various digital channels for essential services during the closure. These include:

• The Regional Customer Care Centre: 1800-804-2994
• Flow’s official website: discoverflow.co
• The FLOW Top Up App
• The My Flow App
• External kiosks at Flow’s Flagship store in Road Town and the Virgin Gorda Store, which will remain operational.

To assist customers during the storm, Flow is offering a special promotion for prepaid users. By activating a 7-day or 30-day Always On Combo plan, customers will receive bonus minutes and texts, along with 100 local minutes and 3X data, valid for two days. Furthermore, Flow has assured its broadband and postpaid customers that they will not face disconnections during this period. Payments can still be made through external kiosks, FastPay, My FLOW App, CIBC, and Republic Bank.

Flow initiated its emergency procedures on Sunday, 11 August, taking steps to safeguard its employees and infrastructure. The company remains committed to keeping customers connected throughout the storm where possible.

Further updates on operations will be provided by Thursday, 15 August, after the storm has passed. Once conditions are deemed safe, Flow will inform the public when normal business operations will resume.

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