Business
Flow BVI Appoints Maria De Grads as First Female General Manager
Flow British Virgin Islands has welcomed Maria De Grads as its new General Manager, the first woman to hold this position in the company’s 58-year history, effective October 1. The announcement was made by C&W Communications, the parent company of Flow, Flow Business, C&W Business, and BTC, which operates throughout the Caribbean.
Maria De Grads, a telecommunications veteran from St. Vincent and the Grenadines, brings over 21 years of experience in the industry. Her appointment has been hailed as a pivotal moment for Flow BVI. Susana O’Sullivan, Vice President for the North Caribbean at C&W Communications, expressed confidence in De Grads’ leadership: “Her extensive experience, vision, and commitment to empowering teams will be instrumental in driving Flow BVI forward as we continue to innovate and deepen our connection to the BVI community.”
De Grads has held a variety of roles within C&W Communications since joining Flow St. Vincent and the Grenadines in 2004. Her previous positions include Commercial Lead for the Southern Caribbean markets, which covered St. Lucia, Dominica, Grenada, and Barbados. She has also served as Commercial Manager and Product Executive, gaining expertise in growth strategy, customer care, and human resource management. In her most recent role as Senior Manager for Commercial Operations in the South Caribbean, she was responsible for spearheading plans that drove customer acquisition and revenue growth.
“I am deeply honored to become the General Manager of Flow BVI, and being the first woman to step into this role makes it even more meaningful,” said De Grads. “I look forward to leading our talented team as we continue to deliver innovative services, enhance customer experiences, and contribute to the development of the BVI. Together, we’ll build on Flow’s strong legacy and ensure we remain at the forefront of connectivity in the Territory.”
De Grads holds an associate degree in business management from the University of the West Indies and an MBA in Marketing and Sales Management from the University of Edinburgh.
This new leadership is expected to further strengthen Flow BVI’s position as a leading provider of telecommunication services in the British Virgin Islands, offering cutting-edge solutions to both consumers and businesses.
About C&W Communications:
C&W Communications, part of Liberty Latin America, is a comprehensive communications and entertainment provider serving over 20 markets in the Caribbean. It offers video, broadband, mobile, and telephony services, along with IT solutions for business and government clients through its business division.
Business
Tourism Summit Opens on Peter Island, Focusing on the Future of the Virgin Islands’ Tourism Industry
The 2025 Tourism Summit officially opened on Monday, 13 January, on Peter Island, bringing together industry leaders and stakeholders to discuss the future of tourism in the Virgin Islands. The two-day event, set amidst the stunning surroundings of the island, seeks to foster meaningful discussions and develop strategies to advance the territory’s tourism sector.
In her opening remarks, the Junior Minister for Tourism and Culture, Hon. Luce Hodge-Smith, highlighted the vital role tourism plays in the Virgin Islands’ economy. “Tourism is not only a key pillar of our economy but also a cornerstone of our identity,” she stated. “It impacts our communities, our livelihoods, and the overall quality of life for all residents.”
Reflecting on the history of the territory’s tourism development, Minister Hodge-Smith pointed to key milestones such as the enactment of the Tourism Ordinance and the establishment of renowned properties like Little Dix Bay. She also recognised the contributions of local pioneers, including Charles and Ginny Carey, the Christophers, Creques, O’Neals, and Wheatleys, whose entrepreneurial efforts have helped shape the Virgin Islands’ global reputation.
Minister Hodge-Smith stressed the importance of preserving the Virgin Islands’ natural resources. “Our lush landscapes, pristine beaches, and vibrant marine ecosystems are our most valuable assets,” she said. “It is our collective responsibility to protect these treasures through environmental conservation efforts and ensure that our communities remain clean, welcoming, and ready to serve our visitors.”
Looking ahead, the Minister outlined several strategies to sustain and enhance the tourism industry, including:
- Expanding education and training to build local capacity, ensuring residents are equipped to meet the evolving demands of the global tourism market.
- Embracing technological advancements, such as artificial intelligence, to improve operational efficiency and elevate the visitor experience.
- Exploring new niches within the tourism sector, improving accessibility, and creating inclusive opportunities for all.
- Enhancing customer service standards, recognising the importance of every interaction in creating memorable experiences for visitors.
Minister Hodge-Smith also reaffirmed the collective responsibility of all residents in supporting the tourism industry. “Tourism is everyone’s business,” she noted. “From taxi drivers to hotel staff, every individual contributes to the overall perception of the Virgin Islands as a premier destination.”
The summit, which will continue over the next two days, provides an opportunity for participants to engage in discussions, exchange ideas, and provide feedback on the future direction of the tourism sector. Through these efforts, the Virgin Islands aims to ensure the continued growth and success of its tourism industry.
Business
Some Businesses Continue To Insist On Minimum Spending For Credit Card Payment
Several businesses in the British Virgin Islands (BVI) are continuing to flout regulations that prohibit minimum spending requirements for credit card payments.
On January 2, Jahphixtelevision.com visited a gas station and a food establishment in Tortola, both of which were still enforcing a minimum purchase amount for credit card transactions. This comes despite a clear warning from the British Virgin Islands Bank Association (BVIBA) in a December 18 advisory, which stated that such practices violate merchant agreements with financial institutions.
The BVIBA highlighted that imposing minimum spending thresholds or charging additional fees for credit card payments contravenes not only local merchant contracts but also the policies of major payment networks such as Visa and Mastercard.
“We urge all merchants to immediately cease these practices to ensure full compliance with established regulations,” read the BVIBA’s statement issued last month.
This ongoing issue follows rising concerns over the transparency and fairness of payment systems, with both cardholders and industry stakeholders calling for more stringent enforcement of existing regulations.
Business
BVI Bank Association Warns Merchants Against Card Transaction Violations
As the festive season brings increased consumer activity, the British Virgin Islands Bank Association (BVIBA) has issued a stern reminder to merchants across the territory regarding compliance with card transaction policies.
The association warns that imposing minimum spending requirements or charging additional fees for card payments is not only against their merchant agreements but also violates regulations established by major payment networks, VISA and Mastercard.
The advisory, issued on Wednesday, December 18, warns that merchants engaging in these practices are in breach of their contractual obligations with their respective financial institutions. “We request that all merchants immediately cease these practices to ensure compliance,” the statement read.
The BVIBA comprises several prominent financial institutions, including Bank of Asia (BVI) Limited, CIBC Caribbean, FirstBank PR, National Bank of the Virgin Islands, Popular, Republic Bank (BVI) Limited, and VP Bank (BVI) Limited.
For inquiries or guidance on compliance, the BVIBA advises merchants to contact their respective banks promptly.
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