Local News
Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery
The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.
Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.
“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”
The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.
“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”
The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.
To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.
The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.
Local News
Governor’s Office Delivers Trauma Risk Management Training to Frontline Officers in Virgin Islands
The Governor’s Office, with support from the Foreign, Commonwealth & Development Office, this week delivered Trauma Risk Management (TRiM) training to frontline officers in the Virgin Islands, including members of the Royal Virgin Islands Police Force, prison officers and volunteers from Virgin Islands Search and Rescue (VISAR).
The program is designed to help first responders recognize and manage the psychological effects of traumatic incidents encountered in the course of their duties. Participants received instruction on identifying early signs of stress-related responses and providing peer support following critical events.
According to the Governor’s Office, the training forms part of ongoing efforts to strengthen welfare and resilience within frontline services across the territory.
“By strengthening welfare and resilience within our front line services, we are ensuring that the people who protect us are supported themselves,” the Governor’s Office said in a statement.
Officials thanked participants for their involvement and acknowledged the trainer for leading the sessions.
Trauma Risk Management, commonly known as TRiM, is a peer-support process used in emergency services and military settings to assess and address the mental health impact of traumatic exposure.
Maya Marcellin, Teen Universe British Virgin Islands, departed the territory on Feb. 22 for Nicaragua, where she will compete in the Teen Universe International Pageant.
Marcellin left the British Virgin Islands on Sunday accompanied by family members and supporters as she begins representing the territory in the international competition. The pageant will bring together contestants from several countries to compete in preliminary events leading up to the final show.
Supporters gathered prior to her departure to offer encouragement as she travels to Nicaragua to represent the British Virgin Islands on the international stage.
Governor’s Office Delivers Trauma Risk Management Training to Frontline Officers in Virgin Islands
Maya Marcellin Departs for Teen Universe International Pageant in Nicaragua
Andrea Wilson brings Caribbean colour to the NYFW debut
