Local News
Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery
The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.
Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.
“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”
The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.
“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”
The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.
To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.
The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.
Education
Former Legislator Dr Kedrick Pickering Becomes International Best-Selling Author with New Book
Dr Kedrick Pickering, former legislator and renowned obstetrician, has achieved international recognition with the release of his book, Walk in Faith & Medicine: Daily Lessons & Insights from a Doctor’s Handwritten Journal. Published on December 12, the 139-page Kindle edition has swiftly become the number one New Release in Obstetrics & Gynaecology on Amazon, earning Dr Pickering a place among Amazon’s International Best Sellers.
Walk in Faith & Medicine provides readers with a deeply personal account of Dr Pickering’s tenure as the only Obstetrician and Gynaecologist in the British Virgin Islands for nearly three decades. The book intricately weaves his medical experiences with his spiritual reflections, offering profound insights into the challenges of practising medicine in a setting where resources were often limited, but faith and resilience were abundant.
Through heartfelt anecdotes, Dr Pickering recounts the joys and struggles of his career, from the miracle of delivering life under difficult circumstances to the strength he found in spirituality when faced with adversity. Each chapter sheds light on the delicate balance between clinical expertise and moral contemplation.
The book’s release has received widespread acclaim, resonating with audiences in both medical and spiritual communities. Its success highlights Dr Pickering’s unique ability to capture the human side of healthcare while addressing universal themes of faith and hope.
Walk in Faith & Medicine is available exclusively as a Kindle edition and is already being hailed as an inspirational must-read.
Entertainment
FCCA Spreads Holiday Cheer in the British Virgin Islands with Christmas Gift Donation
The Florida-Caribbean Cruise Association (FCCA) brought smiles to the faces of over 100 children in the British Virgin Islands with a generous donation of Christmas gifts. The initiative, held on December 16, was a collaborative effort between the FCCA, the Government of the Virgin Islands, and the Youth Empowerment Project (YEP).
The festivities took place at YEP Headquarters in East End, where children were treated to a festive celebration. Staff from the MSC Virtuosa Cruise Ship donned Santa Claus and other character costumes, adding to the magic of the occasion. The event also received sponsorship from Diamond International.
Premier and Minister of Finance Hon. Dr. Natalio D. Wheatley expressed his gratitude for the FCCA’s ongoing commitment to the Virgin Islands community. “The leadership of the FCCA is a thoughtful group of individuals. For more than two decades, their gift-giving has brought smiles and filled hearts with joy and hope during this special time of year,” said Premier Wheatley. “On behalf of the Government of the Virgin Islands, I extend our sincere thanks to the FCCA and their co-sponsors for their generosity.”
Minister for Ports Hon. Kye M. Rymer highlighted the FCCA’s enduring partnership with the territory. “Their commitment to gift-giving for over 20 years deserves our acknowledgment,” said Rymer. He also commended the BVI Ports Authority for its collaboration with the FCCA in supporting such initiatives.
Director of YEP Hon. Stacy Mather shared his appreciation for the FCCA’s efforts. “This marks our second time receiving gifts from this initiative. We are incredibly fortunate and grateful for this generosity,” he said. “Thanks to the kindness of FCCA, Diamond International, and others, our Christmas celebrations begin a little earlier.”
The event was moderated by Deputy Secretary in the Ministry of Communications and Works, Ms. Haley Trott, and attended by Junior Minister for Tourism Hon. Luce Hodge-Smith, Deputy Director of YEP Ms. Bianca Dougan, and other community leaders.
Business
BVI Bank Association Warns Merchants Against Card Transaction Violations
As the festive season brings increased consumer activity, the British Virgin Islands Bank Association (BVIBA) has issued a stern reminder to merchants across the territory regarding compliance with card transaction policies.
The association warns that imposing minimum spending requirements or charging additional fees for card payments is not only against their merchant agreements but also violates regulations established by major payment networks, VISA and Mastercard.
The advisory, issued on Wednesday, December 18, warns that merchants engaging in these practices are in breach of their contractual obligations with their respective financial institutions. “We request that all merchants immediately cease these practices to ensure compliance,” the statement read.
The BVIBA comprises several prominent financial institutions, including Bank of Asia (BVI) Limited, CIBC Caribbean, FirstBank PR, National Bank of the Virgin Islands, Popular, Republic Bank (BVI) Limited, and VP Bank (BVI) Limited.
For inquiries or guidance on compliance, the BVIBA advises merchants to contact their respective banks promptly.
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