Local News
Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery
The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.
Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.
“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”
The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.
“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”
The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.
To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.
The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.
Health
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Local News
Virgin Islands Avoids Direct Rule Through Sweeping Governance Reforms

Premier Dr. Natalio Wheatley has credited the British Virgin Islands’ commitment to sweeping governance reforms for avoiding direct rule by the United Kingdom, a critical moment in the Territory’s political history.
Speaking in the House of Assembly, Premier Wheatley highlighted the dedication of public officers who were instrumental in implementing the necessary reforms to preserve local self-governance.
“The period challenged us as British Virgin Islanders to the core and forced us to confront some harsh realities of our governance deficiencies,” Wheatley said. “We had to make the choices necessary to uphold the values imparted to us by our fore parents. We had to defend who we are as a people and protect our future aspirations.”
The reform process, initiated in response to the 2022 British Virgin Islands Commission of Inquiry (COI) Report, required the establishment of new structures, processes, and procedures to strengthen transparency, accountability, and public trust. Despite these challenges, Wheatley praised the resilience of public officers who managed both the reforms and their regular duties under demanding conditions.
“Our public officers developed and implemented the structures, processes, and procedures necessary for the reforms while simultaneously managing daily operations,” he said. “This was especially challenging given the systemic conditions highlighted in the COI Report.”
The Government’s recently submitted Self-Assessment Report to the UK is a critical component in determining whether the Order in Council to partially suspend the British Virgin Islands Constitution will be lifted.
Wheatley expressed optimism that the Territory is now on a path toward greater self-governance, supported by a newly approved Governance Reform Transition Plan, which outlines the next steps in the ongoing transformation.
“Today is a day we should all applaud,” Wheatley said. “It symbolizes our collective resilience and commitment to the ideals that make us British Virgin Islanders and commits us to the pursuit of self-determination.”
Health
Virgin Islands Centenarian Receives First $10,000 Grant Under New Government Program

Mrs. Esmie Estene Turnbull-Stoutt has become the first Virgin Islander to receive the newly enhanced Centenarian Grant of $10,000, introduced by the Government of the Virgin Islands to honor residents who reach the milestone age of 100.
This significant update to the Centenarian Grant, which doubles the previous amount of $5,000, reflects the Territory’s commitment to recognizing the invaluable contributions of its senior citizens. The grant increase was recently approved by the Cabinet as part of broader efforts to support the aging population.
Minister for Health and Social Development, Honourable Vincent Wheatley, praised Mrs. Turnbull-Stoutt for reaching this remarkable milestone, emphasizing the impact of her life and the legacy of her generation.
“Mrs. Turnbull-Stoutt, like many of our centenarians, has played a vital role in shaping the Virgin Islands through her wisdom, hard work, and unwavering commitment to community and family,” Minister Wheatley said.
He further commended the Social Development Department for its efforts to honor seniors, adding, “As people live longer, it is essential that they also live better — with dignity, a sense of purpose, and the full support of their families and communities.”
The Virgin Islands is currently home to seven other centenarians:
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Mrs. Enelle Smith, 106 years
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Mrs. Emogene Creque, 105 years
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Mrs. Betty Yates, 103 years
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Mrs. Floresa George, 102 years
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Mr. Evelyn Hodge, 101 years
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Mrs. Iris Harrigan, 101 years
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Mrs. Christeen Hodge, 101 years
The Ministry of Health and Social Development remains dedicated to improving the well-being of seniors and ensuring they receive the recognition they deserve for their lifelong contributions to the Territory.
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