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Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery

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The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.

Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.

“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”

The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.

“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”

The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.

To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.

The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.

Health

Mosquito Awareness Week: Virgin Islands Residents Urged to Combat Mosquito-Borne Diseases

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As Caribbean Mosquito Awareness Week kicks off from May 12 to 16, health officials in the Virgin Islands are calling on residents to take proactive steps to reduce the spread of mosquito-borne diseases.

Acting Deputy Chief Environmental Health Officer Shamelle Thomas said this year’s campaign, themed “Small Bite, Big Threat – Stop Disease Transmission, Start Source Reduction,” aims to empower communities to combat the spread of illnesses like dengue, chikungunya, and Zika.

“The message is clear,” Thomas emphasized. “While the mosquito may be small, its bite carries a serious threat to public health.”

Officials are urging residents to eliminate standing water around their homes, a critical breeding ground for mosquitoes. “Source reduction is the most effective way to prevent outbreaks and protect our communities,” Thomas added, noting that even small amounts of water can become mosquito nurseries.

However, inconsistent community participation has been a persistent challenge. “People are not maintaining their properties or properly managing stored water, partly due to the intermittent water supply,” Thomas said. “We want to remind the community that vector control is not solely the government’s responsibility, but a shared community effort.”

To mark the week, the Environmental Health Division will host a series of public outreach activities, including an art and poetry competition for students, school visits, and an expo aimed at encouraging behavior change.

Residents are also encouraged to inspect and clean water containers weekly, properly dispose of waste that can collect water, use screens on windows and doors, and wear protective clothing or mosquito repellents when necessary.

Caribbean Mosquito Awareness Week serves as a critical reminder of the connection between mosquitoes and the potentially severe illnesses they transmit, underscoring the importance of community action in reducing these risks.

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Virgin Islands Avoids Direct Rule Through Sweeping Governance Reforms

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Premier Dr. Natalio Wheatley has credited the British Virgin Islands’ commitment to sweeping governance reforms for avoiding direct rule by the United Kingdom, a critical moment in the Territory’s political history.

Speaking in the House of Assembly, Premier Wheatley highlighted the dedication of public officers who were instrumental in implementing the necessary reforms to preserve local self-governance.

“The period challenged us as British Virgin Islanders to the core and forced us to confront some harsh realities of our governance deficiencies,” Wheatley said. “We had to make the choices necessary to uphold the values imparted to us by our fore parents. We had to defend who we are as a people and protect our future aspirations.”

The reform process, initiated in response to the 2022 British Virgin Islands Commission of Inquiry (COI) Report, required the establishment of new structures, processes, and procedures to strengthen transparency, accountability, and public trust. Despite these challenges, Wheatley praised the resilience of public officers who managed both the reforms and their regular duties under demanding conditions.

“Our public officers developed and implemented the structures, processes, and procedures necessary for the reforms while simultaneously managing daily operations,” he said. “This was especially challenging given the systemic conditions highlighted in the COI Report.”

The Government’s recently submitted Self-Assessment Report to the UK is a critical component in determining whether the Order in Council to partially suspend the British Virgin Islands Constitution will be lifted.

Wheatley expressed optimism that the Territory is now on a path toward greater self-governance, supported by a newly approved Governance Reform Transition Plan, which outlines the next steps in the ongoing transformation.

“Today is a day we should all applaud,” Wheatley said. “It symbolizes our collective resilience and commitment to the ideals that make us British Virgin Islanders and commits us to the pursuit of self-determination.”

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Health

Virgin Islands Centenarian Receives First $10,000 Grant Under New Government Program

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Mrs. Esmie Estene Turnbull-Stoutt has become the first Virgin Islander to receive the newly enhanced Centenarian Grant of $10,000, introduced by the Government of the Virgin Islands to honor residents who reach the milestone age of 100.

This significant update to the Centenarian Grant, which doubles the previous amount of $5,000, reflects the Territory’s commitment to recognizing the invaluable contributions of its senior citizens. The grant increase was recently approved by the Cabinet as part of broader efforts to support the aging population.

Minister for Health and Social Development, Honourable Vincent Wheatley, praised Mrs. Turnbull-Stoutt for reaching this remarkable milestone, emphasizing the impact of her life and the legacy of her generation.

“Mrs. Turnbull-Stoutt, like many of our centenarians, has played a vital role in shaping the Virgin Islands through her wisdom, hard work, and unwavering commitment to community and family,” Minister Wheatley said.

He further commended the Social Development Department for its efforts to honor seniors, adding, “As people live longer, it is essential that they also live better — with dignity, a sense of purpose, and the full support of their families and communities.”

The Virgin Islands is currently home to seven other centenarians:

  • Mrs. Enelle Smith, 106 years

  • Mrs. Emogene Creque, 105 years

  • Mrs. Betty Yates, 103 years

  • Mrs. Floresa George, 102 years

  • Mr. Evelyn Hodge, 101 years

  • Mrs. Iris Harrigan, 101 years

  • Mrs. Christeen Hodge, 101 years

The Ministry of Health and Social Development remains dedicated to improving the well-being of seniors and ensuring they receive the recognition they deserve for their lifelong contributions to the Territory.

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