Local News
Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery
The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.
Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.
“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”
The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.
“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”
The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.
To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.
The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.
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Tola Radio Battles Legal Dispute Over Shutdown, Calls for Public Support
Tola Radio VI 100.5 FM, known as “the people’s radio,” has been off the air for 14 days amidst a legal standoff with Caribbean Cellular Telephone Limited (CCT). Managing Director Floyd P. Burnett, also known as “Heritage,” is urging public support as the station navigates what he describes as a targeted attack on freedom of speech and locally-owned businesses.
Mr. Burnett alleges that despite meeting all payment requirements and deadlines, CCT refused to accept Tola Radio’s payment and later disabled the station’s broadcasting equipment. “They physically touched our equipment and locked them off, despite written legal letters asking and instructing it not to be done,” he stated.
The dispute follows CCT’s October announcement terminating its service agreement with the radio station. CCT clarified that Tola Radio could retain its services if it became a paying customer, but according to Burnett, his payment was rejected without justification.
The controversy escalated when Burnett claimed an attempt was made to have him arrested and charged with attempted murder. “The public was to wake up and hear the radio off along with hearing I was arrested and charged, but God is greater than man!” he said.
Efforts to secure an extension for relocating Tola Radio’s equipment were also denied, Burnett said. Additionally, an urgent injunction filed in the High Court was postponed by a visiting judge until November 22 without hearing any arguments.
The ongoing shutdown has left eight employees without income, caused significant financial losses, and breached client agreements. Burnett criticized government officials for their lack of action, accusing them of failing to address the issue despite the government being a major client of CCT.
“Like most problems facing the BVI, they can’t [find] no way to help us! Even though the government is the tower people’s biggest client,” Burnett remarked.
Burnett is calling on the public to boycott CCT in protest. “Plug out the phone, plug out the chip, don’t pay your bill! We need to make a statement to corporate BVI today!” he urged.
He framed the situation as a broader fight for “freedom of speech, freedom of the press, and freedom of information,” asserting that the attack on Tola Radio sets a dangerous precedent for other local businesses.
Despite the challenges, Burnett assured Tola Radio’s listeners and partners that the station will resume broadcasting soon. “We will be back on air shortly, hopefully before the day is out,” he promised.
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