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Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery

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The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.

Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.

“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”

The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.

“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”

The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.

To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.

The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.

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Animal Lover Celebrates Birthday by Raising $2,500 for BVI Humane Society

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In an inspiring act of generosity, Russ Roschman, an avid animal lover, marked his birthday in an extraordinary way—by dedicating it to the furry residents of the BVI Humane Society. Instead of accepting gifts, Roschman launched a GoFundMe campaign that raised an impressive $2,500 for the shelter.

Roschman spent the day with the shelter’s animals, earning the gratitude of staff and the community alike. The funds raised will be directed toward the running costs of the current shelter, providing vital resources to care for the animals.

The BVI Humane Society, in a heartfelt post, expressed their appreciation, calling Roschman an “amazing animal lover” and extending a “big furball thanks” for his kindness.

This act of selflessness shines a light on the ongoing needs of shelters like the BVI Humane Society, which rely on donations and community support to provide essential care for animals in need. Roschman’s gesture is a reminder of the impact individuals can make, one paw at a time.

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Virgin Islands Doubles Residency Requirement for Belonger Status

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The Immigration and Passport (Amendment) Act, 2024, signed into law by Governor Daniel Pruce on November 1, introduces significant changes to the Territory’s immigration policies. Among the most notable amendments is the doubling of the residency requirement for individuals seeking Belonger status, extending the period from ten to twenty years.

The legislation also establishes an Immigration Appeals Board to handle challenges and disputes, reflecting the government’s commitment to enhancing the transparency and accountability of the immigration process. Premier Natalio Wheatley described the amendments as a step forward in refining the system. “We are committed to ensuring that the process is transparent and equitab

Governor Daniel Pruce

le,” the Premier said in a statement. 

While the new law introduces robust measures to regulate and manage immigration, it has drawn mixed reactions. One key point of contention is the lack of new pathways for children born in the Virgin Islands to non-Belonger parents. Critics argue that this omission leaves a gap in addressing a demographic often caught in legal limbo.

The amended law also tasks a newly created Quota Setting Committee with advising the Board of Immigration on annual quotas for residence and Belonger certificates. This ensures that quotas align with the Territory’s capacity and strategic objectives.

However, the law is not yet in effect. It will commence on a date to be announced by the Premier in the official Gazette. Applications submitted before this date will be processed under the previous legal framework, providing clarity for those already in the system.

The government has framed these changes as part of its broader strategy to ensure sustainable growth and prosperity for the Virgin Islands. “These amendments are designed to support the Territory’s long-term goals while maintaining fairness for all residents,” a government statement emphasised.

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Tola Radio Battles Legal Dispute Over Shutdown, Calls for Public Support

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Tola Radio VI 100.5 FM, known as “the people’s radio,” has been off the air for 14 days amidst a legal standoff with Caribbean Cellular Telephone Limited (CCT). Managing Director Floyd P. Burnett, also known as “Heritage,” is urging public support as the station navigates what he describes as a targeted attack on freedom of speech and locally-owned businesses.

Mr. Burnett alleges that despite meeting all payment requirements and deadlines, CCT refused to accept Tola Radio’s payment and later disabled the station’s broadcasting equipment. “They physically touched our equipment and locked them off, despite written legal letters asking and instructing it not to be done,” he stated.

The dispute follows CCT’s October announcement terminating its service agreement with the radio station. CCT clarified that Tola Radio could retain its services if it became a paying customer, but according to Burnett, his payment was rejected without justification.

The controversy escalated when Burnett claimed an attempt was made to have him arrested and charged with attempted murder. “The public was to wake up and hear the radio off along with hearing I was arrested and charged, but God is greater than man!” he said.

Efforts to secure an extension for relocating Tola Radio’s equipment were also denied, Burnett said. Additionally, an urgent injunction filed in the High Court was postponed by a visiting judge until November 22 without hearing any arguments.

The ongoing shutdown has left eight employees without income, caused significant financial losses, and breached client agreements. Burnett criticized government officials for their lack of action, accusing them of failing to address the issue despite the government being a major client of CCT.

“Like most problems facing the BVI, they can’t [find] no way to help us! Even though the government is the tower people’s biggest client,” Burnett remarked.

Burnett is calling on the public to boycott CCT in protest. “Plug out the phone, plug out the chip, don’t pay your bill! We need to make a statement to corporate BVI today!” he urged.

He framed the situation as a broader fight for “freedom of speech, freedom of the press, and freedom of information,” asserting that the attack on Tola Radio sets a dangerous precedent for other local businesses.

Despite the challenges, Burnett assured Tola Radio’s listeners and partners that the station will resume broadcasting soon. “We will be back on air shortly, hopefully before the day is out,” he promised.

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