Local News
Customer Service Care Centre Relocates to Burhym Building, Enhancing Service Delivery
The Customer Service Care Centre has completed its relocation to the first floor of the Burhym Building on De Castro Street in Road Town. This new location aims to provide an elevated level of service to clients, offering a more central and easily accessible space for walk-in services.
Deputy Governor, Mr. David D. Archer Jr., expressed his enthusiasm for the centre’s new home, viewing it as a significant step towards providing the best possible service to customers. He emphasized that the relocation would enhance the capacity and resources available to meet the needs of valued customers.
“As we continue to transform the Public Service, one client at a time, the Customer Service Care Centre is a testament to our commitment to exceptional customer service,” stated the Deputy Governor. “This move represents another crucial milestone in our ongoing efforts to elevate the level of service we provide to our customers.”
The new space of the Customer Service Care Centre allows for improved reception of customer feedback, increased visibility, and enhanced monitoring of the Government of the Virgin Islands’ service delivery tools. Customer Service Manager, Ms. Abbarah Brown, emphasized the team’s dedication to prioritizing customer needs across various departments.
“We are in the business of serving. Ensuring that our customers receive the highest level of care is paramount in everything we do,” said Ms. Brown. “This new centralized location empowers our team to better cater to all customer needs.”
The Customer Service Care Centre acts as a vital connection between individuals and the Government’s services, offering assistance with appointment bookings, switchboard operations, email inquiries, and more. Customers can now enjoy a hassle-free process when conducting business with the Government of the Virgin Islands.
To reach the centre, customers can contact them at 468-3701 or via email at customerservice@gov.vg. Additionally, customers are encouraged to book appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.
The Government of the Virgin Islands remains steadfast in its commitment to providing excellent customer service to all clients. With the relocation of the Customer Service Care Centre, the Government aims to continue delivering efficient and accessible services to the community.
Education
VI Celebrates Inclusion at Down Syndrome Awareness Event

The Virgin Islands reaffirmed its commitment to inclusivity and support for individuals with Down syndrome as the Social Development Department, through the Disability Services Division, hosted a Down Syndrome Awareness Motorcade, Sports, and Games Day last week.
Held at Noel Lloyd Positive Action Movement Park, the event, themed “Improve Our Support Systems,” brought together families, caregivers, advocates, and community members in a day of celebration and awareness. Participants engaged in interactive games, sporting activities, and discussions aimed at highlighting the importance of strong support networks for individuals with Down syndrome.
The motorcade, a key feature of the event, traveled through Road Town, drawing attention to the cause and encouraging greater societal engagement in disability advocacy. Attendees, including government officials and representatives from various community organizations, echoed the call for continued improvements in support services, accessibility, and awareness initiatives.
Parents and caregivers also took the opportunity to share personal experiences, highlighting both progress and ongoing challenges in securing resources and services for individuals with Down syndrome in the territory.
The Social Development Department expressed gratitude for the community’s participation and reaffirmed its dedication to strengthening support systems for individuals with disabilities through continued advocacy and policy development.
Crime/Police
BVI Police Make Strides in Robbery and Property Crime Investigations

A crackdown on violent crime in the British Virgin Islands has led to multiple arrests and the seizure of illegal firearms and ammunition, authorities announced Friday, March 28.
In a series of targeted search operations, police recovered a semi-automatic handgun and dozens of rounds of ammunition, marking a significant step in the fight against armed robberies and property crimes across the territory.
As part of the ongoing investigations, the Royal Virgin Islands Police Force (RVIPF) conducted a series of search operations on March 25 at five properties linked to suspects in recent armed robberies. Officers recovered a 9mm Glock semi-automatic pistol and 41 rounds of assorted ammunition.
Authorities detained eight individuals in connection with the raids. Three were released after questioning, while five have been formally charged.
Ernest Jacobs, 59, Prynce Jacobs, 19, and a 16-year-old male, all of Josiah’s Bay, have been charged with keeping an unlicensed firearm and two counts of unlawful possession of explosives. A 14-year-old male of Purcell Estate has been charged with two counts of robbery. Ravie Joseph, 43, of Josiah’s Bay, has been charged with overstaying a landing permit.
The charges stem from separate robbery incidents on Tortola on March 3. Police had previously charged and remanded another minor in connection with the same crimes.
Acting Commissioner of Police Jacqueline Vanterpool lauded officers for their work and underscored the importance of removing illegal weapons from the streets.
“The removal of illegal firearms and ammunition from our communities is a critical step in reducing the threat of violence and protecting innocent lives,” Vanterpool said in a statement. “To date, a total of nine illegal firearms and more than 300 rounds of ammunition have been recovered as part of our intensified operations. We remain resolute in our mission to disrupt criminal networks and bring offenders to justice.”
Authorities continue to urge residents to come forward with any information that may aid ongoing investigations. Tips can be submitted to the RVIPF Intelligence Unit at 368-9339 or anonymously via Crime Stoppers at 800-8477, or internationally at (284) 800-8477.
Local News
U.S. Six-Month Passport Validity Rule Enforced for British Virgin Islands Travelers

Travelers from the British Virgin Islands (BVI) are being urged to check their passport validity before visiting the United States, as officials in the U.S. Virgin Islands have begun enforcing the six-month passport validity rule for entry into U.S. territories and the mainland.
According to a recent bulletin issued by the Office of the Deputy Governor in the BVI, the Civil Registry and Passport Office is advising citizens to renew their passports well in advance to avoid disruptions to travel plans.
“The United States Virgin Islands is enforcing the six-month passport validity requirement for entry to U.S. Territories and mainland,” the bulletin stated. “As such, all citizens are encouraged to renew their passports well in advance to avoid any inconvenience.”
The advisory also reminded British Overseas Territories Citizens (BOTC) and British passport holders that they are eligible to renew their passports up to nine months before their expiration date. This early renewal process is designed to prevent last-minute complications and ensure uninterrupted travel.
Authorities strongly recommend that all travelers verify their passport validity before making travel arrangements. The Civil Registry and Passport Office remains available for assistance and inquiries regarding renewal procedures.
For further information, BVI residents are encouraged to contact the Civil Registry and Passport Office at 468-3035.
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