Education
Eighty Virgin Islands Public Officers Complete Customer Service Training
Eighty public officers from various government offices in the Virgin Islands have completed a comprehensive Customer Service Training Course, organised by the Virgin Islands Public Service Learning Institute (VIPSLI). The course aimed to enhance the skills of public officers working in front-facing roles, covering topics such as building customer relationships, establishing service standards, and managing difficult customer interactions.
Ms. Kedimone Rubaine, Director of Customer Service and course facilitator stressed the importance of education in the drive to improve public service standards. “As we continue to focus on enhancing customer service across the Public Service, we recognize the value of providing our officers with the right tools. This preparation ensures they are well-equipped to exemplify customer service excellence,” Rubaine said.
Customer service is a key priority in the Public Service Transformation Programme, which has seen the Office of the Deputy Governor develop strategic plans to improve communication, technology, and the implementation of new customer service tools.
Throughout the training, participants engaged in skill-building exercises designed to refine their interactive capabilities and gain practical insights on maintaining excellence when dealing with the public.
Under the guidance of the newly appointed Director, Dr. Connie E. George, the Virgin Islands Public Service Learning Institute is working towards establishing a regionally certified customer service training program. The ongoing efforts, in collaboration with the Director of Customer Service, aim to foster a culture of excellence across the Virgin Islands Public Service.
Education
`Stay in School’ Message Echoed at Willock’s D3 Back to School 2024
Former Speaker of the House of Assembly and Third District resident, Mr. Julian Willock, delivered on his annual promise of giving back to the community with his 2024 Back to School initiative. Under the theme “3 hours, 3 schools, District 3,” Willock and his team made donations to three schools in Sea Cows Bay, reinforcing the importance of education for the youth.
The event kicked off at the Seventh-day Adventist School, continued at St. George’s Secondary School and concluded at Ebenezer Thomas Primary School. During each stop, Willock and his District Three Committee handed over books, bags and essential school supplies to help students in the upcoming academic year.
Accompanying Willock were two prominent members of his 30-member committee: businessman Ricky E. Conner, owner of the local band OMG, and former firefighter Joseph A. Fahie, both from the Sea Cows Bay community. Speaking to the students, Conner emphasised the critical role education plays in shaping the future, urging them to stay in school and work toward becoming the next generation of legislators, entrepreneurs, and professionals. “You are the future leaders, and your education is the key to those dreams,” Conner told the students.
Fahie shared personal reflections, recalling his school days when supplies were scarce. He expressed his pride in being part of a committee that ensures today’s students have the resources needed to succeed. “I didn’t always have books or bags growing up, so I’m honored to help make a difference for students now,” Fahie remarked.
Willock explained that the donations were made directly to the schools, allowing teachers and administrators to distribute supplies to students facing challenges throughout the 2024/2025 academic year. The goal, he said, was to make sure no child is left behind due to lack of resources.
The principals and representatives of the participating schools were on hand to receive the donations. Representing the Seventh-day Adventist School was High School Supervisor Mr. Ron E. Hemerding, while St. George’s Principal Ms. Odalys Gonzalez accepted on behalf of her school. Ebenezer Thomas Primary School was represented by Zubida K. O’Neal, Instructional Leader of Mathematics, on behalf of Principal Ms. Ashkisha N. Maduro.
The event was made possible through sponsorship from local businesses, including Nanny Cay Resort, BDO Limited, Northam Construction, IAM Jet Centre, Gumption’s Experience BVI, and Nagico Insurance, with additional support from Willock’s Third District Committee and Ms. Kishma P. Forbes of Virgin Islands School and Office Supplies.
Education
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