The Virgin Islands Festivals and Fairs Committee (VIFFC) said a technical issue with Eventbrite led to the incorrect issuance of season passes for the Virgin Islands Emancipation Festival, prompting immediate refunds and a rescheduling of sales.
In a public notice, the committee said the issue affected purchasers attempting to secure passes and acknowledged the disruption caused.
“The Virgin Islands Festivals and Fairs Committee (VIFFC) extends its sincere apologies for the inconvenience caused by a technical issue with Eventbrite, which resulted in season passes for the Virgin Islands Emancipation Festival being issued incorrectly,” the statement said.
The committee said full refunds are being issued to all affected purchasers and that it is working with Eventbrite to restore correct processing of season passes.
Tier 1 (Early Bird) season pass sales, originally scheduled earlier, will now resume on April 18, 2026. The committee said pricing for Tier 1 will remain at $150, excluding Eventbrite fees, while dates and pricing for additional tiers will be announced later.
As part of the response, the committee said each season pass purchaser will receive a branded “Freedom Tumbler,” sponsored by the BVI Tourist Board and Film Commission.
The committee said refunds will be processed automatically but advised that it may take several business days for financial institutions to reflect the credit.
It also said further updates will be provided once confirmation is received from Eventbrite that the issue has been resolved.
The Virgin Islands Emancipation Festival is one of the territory’s largest annual cultural events, drawing residents and visitors to a series of activities marking emancipation.
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