Local News
Department of Immigration Earns ‘Most Improved’ Title
The Department of Immigration has been awarded the prestigious title of ‘Most Improved Department’ by the RATEUS platform, as highlighted in the latest edition of the Public Service Customer Service Newsletter.
The RATEUS platform, a comprehensive tool for evaluating government service delivery, has recognized the Department of Immigration for its significant strides in efficiency, transparency, and customer satisfaction.
Acting Chief Immigration Officer Mrs. Nadia Demming-Hodge expressed her pride in the department’s progress, stating, “This recognition is a testament to the hard work and commitment of the Department of Immigration’s staff in serving our community with excellence. It is encouraging for staff members to know that their efforts to streamline processes, improve customer service, and uphold the highest standards of professionalism have not gone unnoticed. As we continue to enhance our services, we expect to see even higher levels of satisfaction among the community.”
Several key initiatives have contributed to the Department of Immigration’s commendable progress:
- Enhanced Service Delivery: The department has implemented innovative strategies to streamline immigration processes, reduce wait times, and improve overall service for residents and visitors.
- Transparency and Accountability: New measures have been introduced to ensure that immigration operations are conducted with integrity and fairness, enhancing transparency and accountability.
- Customer Satisfaction: A strong focus on improving the customer experience through better communication, responsiveness, and accessibility has led to increased client satisfaction.
- Training and Development: Significant investment in staff training and development has equipped employees with the skills and knowledge needed to excel in their roles and deliver exceptional service.
Director of Customer Service Kedimone Rubaine lauded the department’s efforts, saying, “The Department of Immigration’s commitment to improving their delivery of customer service is not only admirable but reflects the Government’s strategic customer service plan. I encourage the public to continue to rate their service at the Department to keep these hard-working officers accountable while celebrating their improvement.”
Public Service Transformation Manager Kishann Cupid Braithwaite also praised the department, stating, “The improvement shown by this department is transformation in action. Enhancing the Public Service through customer service is a key priority, and the commitment shown by the officers of the Department of Immigration is a great example of how the Public Service will continually transform for the better.”
The Department of Immigration remains dedicated to providing exceptional customer service to residents and visitors of the Virgin Islands, playing a vital role in the government’s mission to facilitate lawful immigration and ensure border security.
Seven young boys from the British Virgin Islands are set to experience basketball at its finest as they head to Orlando, Florida From November 23 to 28. The ballerswill participate in the Jr. Orlando Magic Youth Basketball Camp, an opportunity that combines skill development, fun, and a front-row seat to the NBA world.
The trip is organised through Sports Vision Academy, led by Mr. Eustace “Boss” Freeman. The young athletes—Niquan Freeman, Kyle Gumbs Jr., Jahy Smith, Ke’mori Daway, Tiondre Martin, Jaiden Cameron, and Jadey Glasgow—will be accompanied by Freeman himself, alongside Jovaughn Cameron and Roy Garraway.
“It’s the first time attending this camp, and the boys will also get the opportunity to attend an NBA game as well,” Freeman shared enthusiastically. “They will witness the Bulls take on the Magic, which is bound to be an unforgettable experience.”
The camp promises not only to refine their basketball skills but also to expose them to professional-level gameplay and sportsmanship.
Freeman expressed deep gratitude to the sponsors who made the trip possible, including the BVI Olympic Committee, Travel Wize LTD, and HNF. “Today’s youth are tomorrow’s stars,” Freeman said, reflecting on the impact this trip could have on the boys’ futures.
For these young ballers, this is more than a camp—it’s a chance to dream big and see where their talent can take them.
The Royal Virgin Islands Police Force (RVIPF) has made a major breakthrough in addressing a string of burglaries that had left communities across the Territory on edge. A 17-year-old male from Jost Van Dyke has been arrested and charged in connection with multiple burglaries in Butu Mountain, East End, Great Mountain, and Mount Healthy.
The young suspect faces four counts of burglary and one charge of criminal damage, marking a significant development in the RVIPF’s efforts to combat crime in the region.
“This arrest demonstrates our commitment to addressing the concerns of our residents and ensuring that offenders are held accountable,” said Acting Commissioner of Police Jacqueline Vanterpool. She also called attention to the broader issue of youth involvement in criminal activities, emphasizing the need for community collaboration to tackle the problem. “It will take an all-hands-on-deck approach to solve this serious problem,” Vanterpool added.
While the arrest represents progress, police officials urge residents to remain vigilant. The RVIPF continues to seek information related to these burglaries and encourages the public to come forward with tips.
Anyone with relevant details can contact the RVIPF Intelligence Unit at 368-9339 or submit tips anonymously through Crime Stoppers at 800-8477 (TIPS) or 1-284-800-8477.
In an inspiring act of generosity, Russ Roschman, an avid animal lover, marked his birthday in an extraordinary way—by dedicating it to the furry residents of the BVI Humane Society. Instead of accepting gifts, Roschman launched a GoFundMe campaign that raised an impressive $2,500 for the shelter.
Roschman spent the day with the shelter’s animals, earning the gratitude of staff and the community alike. The funds raised will be directed toward the running costs of the current shelter, providing vital resources to care for the animals.
The BVI Humane Society, in a heartfelt post, expressed their appreciation, calling Roschman an “amazing animal lover” and extending a “big furball thanks” for his kindness.
This act of selflessness shines a light on the ongoing needs of shelters like the BVI Humane Society, which rely on donations and community support to provide essential care for animals in need. Roschman’s gesture is a reminder of the impact individuals can make, one paw at a time.
Seven Young Ballers Embark on an Eight-Day Basketball Adventure in Orlando
Teen Arrested in Connection With Series of Burglaries Across Virgin Islands
Animal Lover Celebrates Birthday by Raising $2,500 for BVI Humane Society
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