Department of Immigration Earns ‘Most Improved’ Title

The Department of Immigration has been awarded the prestigious title of ‘Most Improved Department’ by the RATEUS platform, as highlighted in the latest edition of the Public Service Customer Service Newsletter.

The RATEUS platform, a comprehensive tool for evaluating government service delivery, has recognized the Department of Immigration for its significant strides in efficiency, transparency, and customer satisfaction.

Acting Chief Immigration Officer Mrs. Nadia Demming-Hodge expressed her pride in the department’s progress, stating, “This recognition is a testament to the hard work and commitment of the Department of Immigration’s staff in serving our community with excellence. It is encouraging for staff members to know that their efforts to streamline processes, improve customer service, and uphold the highest standards of professionalism have not gone unnoticed. As we continue to enhance our services, we expect to see even higher levels of satisfaction among the community.”

Several key initiatives have contributed to the Department of Immigration’s commendable progress:

• Enhanced Service Delivery: The department has implemented innovative strategies to streamline immigration processes, reduce wait times, and improve overall service for residents and visitors.
• Transparency and Accountability: New measures have been introduced to ensure that immigration operations are conducted with integrity and fairness, enhancing transparency and accountability.
• Customer Satisfaction: A strong focus on improving the customer experience through better communication, responsiveness, and accessibility has led to increased client satisfaction.
• Training and Development: Significant investment in staff training and development has equipped employees with the skills and knowledge needed to excel in their roles and deliver exceptional service.

Director of Customer Service Kedimone Rubaine lauded the department’s efforts, saying, “The Department of Immigration’s commitment to improving their delivery of customer service is not only admirable but reflects the Government’s strategic customer service plan. I encourage the public to continue to rate their service at the Department to keep these hard-working officers accountable while celebrating their improvement.”

Public Service Transformation Manager Kishann Cupid Braithwaite also praised the department, stating, “The improvement shown by this department is transformation in action. Enhancing the Public Service through customer service is a key priority, and the commitment shown by the officers of the Department of Immigration is a great example of how the Public Service will continually transform for the better.”

The Department of Immigration remains dedicated to providing exceptional customer service to residents and visitors of the Virgin Islands, playing a vital role in the government’s mission to facilitate lawful immigration and ensure border security.