Business
FirstBank Customers Accounts Show Zero or Negative Balances Electronically
– Persons Accessing Cash In Bank
This morning account holders at 1FirstBank awoke to discover that their online account balances had disappeared. A widespread issue, affecting both personal and business accounts, has left customers unable to access their funds, with many reporting negative or zero balances on the bank’s digital platform.
The issue was discovered early Tuesday morning when users attempting to log in to their accounts were met with unsettling balances, with some even seeing their accounts marked as overdrawn despite no recent transactions. Several customers described seeing a balance of zero on their account’s home screen despite previously having substantial savings.
“I thought it was just me, but when I called a friend who banks with FirstBank, they had the same problem,” said the account holder. “It’s incredibly stressful, especially since there’s been no word from the bank yet.”
The problem, which seems to have affected customers across the territory, has prompted many to visit local branches in person. Several individuals reported being able to access their accounts once they arrived at the bank. However, the disruption has rendered ATM services and card transactions nonfunctional, leaving customers unable to withdraw cash or make payments.
JTV News reached out to 1FirstBank, where a representative confirmed that the electronic banking system is currently down and the matter is being addressed at the international level. Customers were advised that, for the time being, they would need to visit a branch to resolve any issues, as card swipes and ATM withdrawals were temporarily disabled.
While FirstBank has yet to release an official statement on the cause of the outage, customers are growing increasingly concerned about the safety of their funds. The nature of the problem—whether it is a technical glitch or something more serious like a security breach—remains unclear.
At this stage, it is unknown when the issue will be resolved or if all accounts will be restored to their proper balances.
The financial uncertainty has left both personal and business account holders on edge, with some businesses reporting disruptions in their daily operations due to the inability to access company funds.
JTV News will continue to monitor the situation closely and provide updates as more information becomes available.
Flow British Virgin Islands has welcomed Maria De Grads as its new General Manager, the first woman to hold this position in the company’s 58-year history, effective October 1. The announcement was made by C&W Communications, the parent company of Flow, Flow Business, C&W Business, and BTC, which operates throughout the Caribbean.
Maria De Grads, a telecommunications veteran from St. Vincent and the Grenadines, brings over 21 years of experience in the industry. Her appointment has been hailed as a pivotal moment for Flow BVI. Susana O’Sullivan, Vice President for the North Caribbean at C&W Communications, expressed confidence in De Grads’ leadership: “Her extensive experience, vision, and commitment to empowering teams will be instrumental in driving Flow BVI forward as we continue to innovate and deepen our connection to the BVI community.”
De Grads has held a variety of roles within C&W Communications since joining Flow St. Vincent and the Grenadines in 2004. Her previous positions include Commercial Lead for the Southern Caribbean markets, which covered St. Lucia, Dominica, Grenada, and Barbados. She has also served as Commercial Manager and Product Executive, gaining expertise in growth strategy, customer care, and human resource management. In her most recent role as Senior Manager for Commercial Operations in the South Caribbean, she was responsible for spearheading plans that drove customer acquisition and revenue growth.
“I am deeply honored to become the General Manager of Flow BVI, and being the first woman to step into this role makes it even more meaningful,” said De Grads. “I look forward to leading our talented team as we continue to deliver innovative services, enhance customer experiences, and contribute to the development of the BVI. Together, we’ll build on Flow’s strong legacy and ensure we remain at the forefront of connectivity in the Territory.”
De Grads holds an associate degree in business management from the University of the West Indies and an MBA in Marketing and Sales Management from the University of Edinburgh.
This new leadership is expected to further strengthen Flow BVI’s position as a leading provider of telecommunication services in the British Virgin Islands, offering cutting-edge solutions to both consumers and businesses.
About C&W Communications:
C&W Communications, part of Liberty Latin America, is a comprehensive communications and entertainment provider serving over 20 markets in the Caribbean. It offers video, broadband, mobile, and telephony services, along with IT solutions for business and government clients through its business division.
The government of the British Virgin Islands (BVI) has issued a tender for proposals to revolutionise its digital economy. This ambitious project will involve the development of digital identities, ID systems, payment platforms and data exchange frameworks. The winning bid will be responsible for evaluating the current state of government agencies and the territory’s digital public infrastructure.
According to the tender released on September 12, the chosen consultant will report directly to the Permanent Secretary and collaborate closely with the Digital Transformation Steering Committee. The consultancy will be structured into three key phases:
Phase One: Digital Maturity Assessment
This phase will involve assessing the current digital maturity of government entities by identifying gaps and benchmarking against best practices. The assessment will cover IT infrastructure, policies, platform development and maintenance, service delivery channels, data management practices, and the digital literacy of government employees.
Phase Two: Strategy Development and Implementation Roadmap
In this phase, the consultant will develop a comprehensive Digital Transformation Strategy and an implementation roadmap. This will include outlining initiatives, timelines, resource allocation, prioritisation, risk management, and a Monitoring, Evaluation, and Learning (MEL) framework.
Phase Three: Enabling Environment
The final phase will focus on reviewing the existing legal, regulatory, and policy framework. The consultant will propose reforms to align with international standards and best practices in data protection, cybersecurity, and emerging technologies.
The tender explained that this phase will also aim to promote innovation and growth in the digital economy while safeguarding public interest and consumer rights. Additionally, it will ensure that digital transformation efforts are inclusive and suited to the specific context of Caribbean Small Island Developing States (SIDS).
The consultant will also conduct a cybersecurity risk assessment and develop a comprehensive cybersecurity framework.
Wally Castro Marine, organisers of the 2024 Xmas in July event, have donated £6,000 to Beyond the Reef, a non-profit organisation dedicated to marine education and preservation in the British Virgin Islands. The funds were raised through the sale of the event’s official reusable stainless steel tumblers, one of several eco-friendly initiatives introduced this year.
“This initiative reflects our desire to raise awareness about the importance of protecting our beaches,” said Wally Castro, owner of Wally Castro Marine. “We are proud to support a local organisation that shares our dedication to environmental stewardship.”
The 2024 Xmas in July event, held on 20th July at Pond Bay Beach in Virgin Gorda, attracted nearly 5,000 attendees and 500 vessels. It set a new standard for eco-conscious planning by minimising its environmental impact through reusable products and strict waste disposal measures.
Members of Beyond the Reef were actively involved in overseeing tumbler sales, while the Valley Sound Lions Club provided local dishes, further supporting the fundraising efforts.
“We are deeply grateful for this donation,” said Kendyl Berna, founder of Beyond the Reef. “Our oceans are a vital but fragile resource, and it’s crucial that everyone who enjoys the sea does so responsibly.”
The event, organised by Wally Castro Marine in partnership with the BVI Tourist Board and Marcos Rivera, highlights the importance of sustainable tourism in the region.
“By choosing the BVI, attendees support our local economy and marine tourism industry,” said Clive McCoy, BVI tourism director. “They also help our local non-profits continue their vital work.”
For more information, visit Wally Castro Marine’s website or contact the BVI Tourism Office in Puerto Rico.
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