Restoration Efforts Underway as Flow Technicians Tackle Post-Storm Repairs

In the aftermath of Tropical Storm Ernesto, leading telecommunications provider Flow has initiated an extensive restoration campaign to reconnect its residential and business customers across the Territory. The storm, which swept through on Tuesday, August 13, left significant damage in its wake, disrupting services in various areas.

Flow technicians have made significant progress, restoring connectivity to mobile sites in Virgin Gorda North, Jost Van Dyke, and Anegada. Efforts are ongoing on Tortola, particularly at the Chalwell and Long Swamp Fiber Distribution Points. These crucial hubs serve broadband customers in regions including Great Mountain, Spooners Estate, Cane Garden Bay, Chalwell, and Fat Hog’s Bay to the Airport.

Restoration work is also advancing in Virgin Gorda, with focus areas being North Sound and the Valley.

“We understand the importance of connectivity for our customers in resuming their daily lives and we thank them for their patience during this restoration phase,” said Nadia A. James, Marketing and Communications Coordinator for Flow. “We are committed to restoring connectivity and having most of our broadband customers back online before the weekend.”

James further explained that the company’s priority is to swiftly repair the main fiber distribution points, which should automatically restore internet services in affected communities. Once these critical repairs are completed, technicians will focus on investigating individual customer faults as they are reported.

Flow customers experiencing service interruptions due to the storm or ongoing recovery efforts are encouraged to report issues via WhatsApp at 1284-544-4444 for Tortola or 1284-544-0189 for Virgin Gorda. Reports can be made Monday through Friday from 9 a.m. to 5 p.m., and to the Regional Customer Care Team at 1800-804-2994 from 5 p.m. to 9 a.m. Customers are advised to provide their account information when making a report.

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