Digicel Working to Restore Service After Tropical Storm Ernesto Disrupts Networks

In a statement released earlier today, Digicel confirmed that efforts are underway to restore full service as quickly as possible. However, the extent of the damage, particularly in East End and Virgin Gorda, means that some customers may experience prolonged outages.

“Our teams are working around the clock to get everything back online,” said a Digicel spokesperson. “We understand how crucial these services are to our customers, and we appreciate your patience as we address these issues.”

Affected areas for fibre (Digicel+) services on Tortola include Josiah’s Bay, East End, Lamberts/Balsam Ghut, Hodges Creek, Paraquita Bay, East End, Greenland, Parham Town, and Beef Island. On Virgin Gorda, repair work is currently focused on fixing the fibre network in VG.

For mobile services, customers in Frenchman’s Cay, Parham Town, Long Trench, Luck Hill, parts of Cane Garden and Brewers Bay, Sage Mountain, Towers, Fort Recovery, and Greenland on Tortola, as well as Coal Mine and Nail Bay on Virgin Gorda, are experiencing disruptions.

Digicel has urged customers experiencing issues to report faults by dialing #100. The company has assured the public that repair crews are on standby and will be dispatched to assist as soon as possible.

As the BVI continues to recover from the impact of Tropical Storm Ernesto, Digicel remains committed to restoring full connectivity for all its customers. The company has expressed its gratitude for the community’s understanding and support during this challenging time.

Contact Information: Digicel Customer Service
Phone: #100

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