BVI Minister Urges Swift Action from Inter Caribbean Airways on Service Issues

Minister of Communications and Works, Honourable Kye Rymer, has called on Inter Caribbean Airways to expedite efforts to address ongoing service issues that have frustrated travellers from the Virgin Islands. This follows a surge of public complaints about frequent delays, cancellations, and other disruptions.

In response to these concerns, Honourable Rymer held urgent discussions with the airline’s Chief Executive Officer, Mr. Trevor Sadler, and Chief Operations Officer, Mr. Craig Chapple. The talks focused on the need for immediate improvements to the airline’s service levels.

Airline officials attributed the recent disruptions to a combination of technical difficulties with their aircraft and ongoing staffing challenges. However, Honourable Rymer stressed the critical importance of reliable air transport for the Territory, particularly in maintaining vital regional connections and supporting the local economy.

“Dependable and efficient air transport services are essential for the well-being of our residents and visitors,” said Minister Rymer. “The Government of the Virgin Islands is committed to ensuring that these standards are met. We have urged Inter Caribbean Airways to accelerate their efforts to resolve these issues and restore the level of service that our community expects and deserves.”

In response, Inter Caribbean Airways assured the Minister that they are actively working to resolve the technical and crew-related issues that have led to the service disruptions. The airline acknowledged the importance of providing consistent and reliable service to the BVI and committed to making the necessary improvements.

The Ministry of Communications and Works will continue to closely monitor the situation and keep the public informed of any further developments. Meanwhile, the Government remains dedicated to exploring all possible options to ensure that the air travel needs of the BVI community are met with the highest standards of service.

Minister of Communications and Works, Honourable Kye Rymer