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Flow technicians have made significant progress, restoring connectivity to mobile sites in Virgin Gorda North, Jost Van Dyke, and Anegada. Efforts are ongoing on Tortola, particularly at the Chalwell and Long Swamp Fiber Distribution Points. These crucial hubs serve broadband customers in regions including Great Mountain, Spooners Estate, Cane Garden Bay, Chalwell, and Fat Hog’s Bay to the Airport.

Restoration work is also advancing in Virgin Gorda, with focus areas being North Sound and the Valley.

“We understand the importance of connectivity for our customers in resuming their daily lives and we thank them for their patience during this restoration phase,” said Nadia A. James, Marketing and Communications Coordinator for Flow. “We are committed to restoring connectivity and having most of our broadband customers back online before the weekend.”

James further explained that the company’s priority is to swiftly repair the main fiber distribution points, which should automatically restore internet services in affected communities. Once these critical repairs are completed, technicians will focus on investigating individual customer faults as they are reported.

Flow customers experiencing service interruptions due to the storm or ongoing recovery efforts are encouraged to report issues via WhatsApp at 1284-544-4444 for Tortola or 1284-544-0189 for Virgin Gorda. Reports can be made Monday through Friday from 9 a.m. to 5 p.m., and to the Regional Customer Care Team at 1800-804-2994 from 5 p.m. to 9 a.m. Customers are advised to provide their account information when making a report.

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The British Virgin Islands Ports Authority (BVIPA) has announced that all port facilities across the territory will resume regular operations tomorrow, Thursday, August 15, following the passage of Tropical Storm Ernesto.

This decision comes as the BVI begins to recover from the storm’s impact, which led to widespread closures of airports and seaports today.

The BVIPA has advised that while their facilities will be operational, they are still awaiting final approval from the US Coast Guard for the reopening of seaports in the neighbouring US Virgin Islands. Passengers planning to travel are urged to confirm departure times with their respective operators, as services may vary.

All airports and seaports across the British Virgin Islands were closed as a precautionary measure due to the effects of Tropical Storm Ernesto. The closures included key transportation hubs such as Terrance B. Lettsome International Airport, Virgin Gorda International Airport, and Auguste George International Airport on Anegada, along with seaports like the Road Town Jetty, Port Purcell, and ferry terminals at West End, Jost Van Dyke, Virgin Gorda, and Anegada.

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Governor Pruce confirmed that, after consultations with the National Emergency Operations Centre and Premier Natalio D. Wheatley, it is now generally safe for residents to move about. Government offices are scheduled to reopen tomorrow, August 15.

“This means that it is generally safe to move about, and that Government offices will re-open tomorrow, but we should all still use caution,” Governor Pruce stated. He advised motorists to be aware of potential hazards such as ponding on roads and scattered debris, and urged mariners to remain vigilant, as rough seas are expected to persist for the next few days.

While a full assessment of the damage caused by Hurricane Ernesto is still underway, initial reports indicate that the storm inflicted significant damage across the islands. The Territory experienced sustained winds of 48 miles per hour, with gusts reaching up to 80 miles per hour. Rainfall averaged five inches, with some areas receiving as much as eight inches.

The Governor acknowledged the impact of flooding on homes and businesses, as well as the widespread property damage caused by strong winds, high waves, and downed trees. “Many have been impacted by flooding, and will need time to repair and restore their homes or businesses,” he said.

Power has been restored in Road Town and Central Tortola, but Governor Pruce cautioned that it may take time for the entire Territory to be fully reconnected. He also urged residents to check on friends and neighbours, particularly those who may be vulnerable.

As the Territory moves into the peak of hurricane season, Governor Pruce stressed the importance of preparation. “I have one more request: As we head into the busiest period of the hurricane season, I ask everyone to consider how they can prepare for the next storm and take steps to be ready,” he advised.

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Numerous trees have fallen, particularly in the countryside areas on the northern side of the islands, posing significant risks. Sightseeing is strongly discouraged, as there is a high likelihood of becoming trapped by debris.

Road crews are actively assessing the damage and working to clear debris from the roads. However, the all-clear has not yet been given. Residents are advised to stay off the roads until further notice. The DDM emphasises that the teams are prioritising the clearing of main roads first, but their safety is also paramount. The public is urged to exercise patience as these efforts continue.

Tropical Storm Ernesto, which is expected to strengthen into a hurricane, remains a serious threat. As of 2 a.m., the storm was located near latitude 19.0 North and longitude 66.0 West, approximately 86 miles west-northwest of Road Town. Moving northwest at 17 mph (28 km/h), the storm is expected to take a turn toward the north-northwest and then north, gradually decreasing in speed by Wednesday night and Thursday.

On its current trajectory, Ernesto is forecasted to pass to the northeast and north of Puerto Rico by early Wednesday, then move over the western Atlantic later in the week, potentially approaching Bermuda by Friday.

With maximum sustained winds now at 70 mph (110 km/h) and further strengthening anticipated, Ernesto is likely to become a hurricane by early Wednesday. Tropical-storm-force winds extend outward up to 125 miles (205 km) from the center, and residents should be prepared for heavy rain, flash flooding, and hazardous marine conditions.

The Department of Disaster Management continues to monitor the situation closely and will provide updates as necessary. Residents are strongly encouraged to stay informed and take all necessary precautions to protect themselves and their property during this critical period.

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The stores will close at 11 a.m. on Tuesday, 13 August, with a provisional reopening scheduled for Thursday, 15 August, depending on the impact of the storm.

Flow is advising customers to make use of various digital channels for essential services during the closure. These include:

• The Regional Customer Care Centre: 1800-804-2994
• Flow’s official website: discoverflow.co
• The FLOW Top Up App
• The My Flow App
• External kiosks at Flow’s Flagship store in Road Town and the Virgin Gorda Store, which will remain operational.

To assist customers during the storm, Flow is offering a special promotion for prepaid users. By activating a 7-day or 30-day Always On Combo plan, customers will receive bonus minutes and texts, along with 100 local minutes and 3X data, valid for two days. Furthermore, Flow has assured its broadband and postpaid customers that they will not face disconnections during this period. Payments can still be made through external kiosks, FastPay, My FLOW App, CIBC, and Republic Bank.

Flow initiated its emergency procedures on Sunday, 11 August, taking steps to safeguard its employees and infrastructure. The company remains committed to keeping customers connected throughout the storm where possible.

Further updates on operations will be provided by Thursday, 15 August, after the storm has passed. Once conditions are deemed safe, Flow will inform the public when normal business operations will resume.

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