Maria De Grads, a telecommunications veteran from St. Vincent and the Grenadines, brings over 21 years of experience in the industry. Her appointment has been hailed as a pivotal moment for Flow BVI. Susana O’Sullivan, Vice President for the North Caribbean at C&W Communications, expressed confidence in De Grads’ leadership: “Her extensive experience, vision, and commitment to empowering teams will be instrumental in driving Flow BVI forward as we continue to innovate and deepen our connection to the BVI community.”

De Grads has held a variety of roles within C&W Communications since joining Flow St. Vincent and the Grenadines in 2004. Her previous positions include Commercial Lead for the Southern Caribbean markets, which covered St. Lucia, Dominica, Grenada, and Barbados. She has also served as Commercial Manager and Product Executive, gaining expertise in growth strategy, customer care, and human resource management. In her most recent role as Senior Manager for Commercial Operations in the South Caribbean, she was responsible for spearheading plans that drove customer acquisition and revenue growth.

“I am deeply honored to become the General Manager of Flow BVI, and being the first woman to step into this role makes it even more meaningful,” said De Grads. “I look forward to leading our talented team as we continue to deliver innovative services, enhance customer experiences, and contribute to the development of the BVI. Together, we’ll build on Flow’s strong legacy and ensure we remain at the forefront of connectivity in the Territory.”

De Grads holds an associate degree in business management from the University of the West Indies and an MBA in Marketing and Sales Management from the University of Edinburgh.

This new leadership is expected to further strengthen Flow BVI’s position as a leading provider of telecommunication services in the British Virgin Islands, offering cutting-edge solutions to both consumers and businesses.

About C&W Communications:
C&W Communications, part of Liberty Latin America, is a comprehensive communications and entertainment provider serving over 20 markets in the Caribbean. It offers video, broadband, mobile, and telephony services, along with IT solutions for business and government clients through its business division.

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Since Ernesto made landfall, Flow has mobilized additional resources, including field technicians and engineers, to expedite recovery efforts. The primary focus has been on assessing and repairing damaged infrastructure, reconnecting homes and businesses, and ensuring that critical services are brought back online throughout the Territory.

“Within the first three days, we restored 95% of mobile connections. Our fixed network connectivity has significantly improved from 20% to 93% for internet service,” said Nadia A. James, Marketing and Communications Coordinator at Flow. “Our teams are dedicated to restoring connectivity for impacted customers and are working around the clock, seven days a week, to make this happen. We will continue to update the community on repair progress.”

Restoration efforts are underway in numerous Tortola communities, including Belle Vue, Road Town, Huntum’s Ghut, Lower Estate, Long Look, Greenland, Fat Hog’s Bay, Sea Cow’s Bay, Towers, Carrot Bay, Mount Healthy, Spooner’s Estate, and Chalwell Estate. Concurrent work is also taking place in Virgin Gorda.

“We know how vital connectivity is, especially in the wake of a storm,” added James. “Our goal is not just to restore services but to rebuild a stronger, more resilient network that can withstand future storms. We are committed to reconnecting our customers and delivering the reliable service they expect from Flow.”

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Flow technicians have made significant progress, restoring connectivity to mobile sites in Virgin Gorda North, Jost Van Dyke, and Anegada. Efforts are ongoing on Tortola, particularly at the Chalwell and Long Swamp Fiber Distribution Points. These crucial hubs serve broadband customers in regions including Great Mountain, Spooners Estate, Cane Garden Bay, Chalwell, and Fat Hog’s Bay to the Airport.

Restoration work is also advancing in Virgin Gorda, with focus areas being North Sound and the Valley.

“We understand the importance of connectivity for our customers in resuming their daily lives and we thank them for their patience during this restoration phase,” said Nadia A. James, Marketing and Communications Coordinator for Flow. “We are committed to restoring connectivity and having most of our broadband customers back online before the weekend.”

James further explained that the company’s priority is to swiftly repair the main fiber distribution points, which should automatically restore internet services in affected communities. Once these critical repairs are completed, technicians will focus on investigating individual customer faults as they are reported.

Flow customers experiencing service interruptions due to the storm or ongoing recovery efforts are encouraged to report issues via WhatsApp at 1284-544-4444 for Tortola or 1284-544-0189 for Virgin Gorda. Reports can be made Monday through Friday from 9 a.m. to 5 p.m., and to the Regional Customer Care Team at 1800-804-2994 from 5 p.m. to 9 a.m. Customers are advised to provide their account information when making a report.

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